No more luggage labels being sent by post by Celebrity Cruises.

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No more luggage labels being sent by post by Celebrity Cruises.

Post by Boris+ » 19 Mar 2016, 09:24

Just a bit of advance 'warning' to anyone with Celebrity Cruises on the horizon. It appears that they are no longer posting out luggage labels - the long narrow sort which you put around the handle on your suitcase and with your personal details on and sticky sections to stick the labels together.

They have offered to print out on ordinary paper and post those to people, but then you have to either fold and use sticky tape or staples (what, bare paper in the UK weather????) or get clear plastic luggage label holders to put them in, and then attach that to your luggage.

They are also saying that passengers can find a porter when they arrive at the terminal (City probably if you are sailing ex UK), and then you have to show your documents to get labels from the porters - but I personally would rather make sure that I've got it sorted properly before getting to the terminal. I don't fancy having the 'services' of very busy porters here in the UK (or heaven forbid foreign porters overseas who don't understand what I'm saying), and in the UK, I don't really fancy mincing around looking for a porter in poor weather at Southampton!

Hope this helps someone.

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by The Tinker » 19 Mar 2016, 09:29

Always seems a backward step to me - surely embarkation and disembarkation takes longer when they have to look at people's homemade labels!

And printing and posting a paper one is just as expensive in the long run!

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by barney » 19 Mar 2016, 10:03

Another example of penny pinching and cost cutting by P&O

That's the final straw for me , I'm off to AN Other cruise line.

Oh, but hang on, they're all at it ;)

One thing ALL cruise lines have in common is if you take a look at the forums for any given Line, you will find someone saying that it's not like it was.
That is because there is nothing as constant as change.

I appreciate that you are not moaning Em, and simply pointing out to others, but the Celebrity forum will be in meltdown any moment. :lol:

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Mervyn and Trish » 19 Mar 2016, 10:46

Calamity dumbing down! Whatever next?

Of course they'll claim it's environmentally friendly. No it isn't! Mass printing of decent quality labels is far more green than us all bug*ering about with home printers, staples and sticky back plastic.

Just wait for the first industrial accident and compo claim when a baggage handler pricks his finger on someone's staple!

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Manoverboard » 19 Mar 2016, 11:14

Surely ' one ' can print luggage labels out from ' one's ' Account along with the Sea Pass etc .... why are they offering to post it ?

ps ... we have been doing this with various holiday operators for years, I get them laminated at the local photo shop.

:thumbup:

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by towny44 » 19 Mar 2016, 11:23

You can of course print your own and we have done that on both Celebrity and P&O, and found them to be quite strong.
Not sure where Boris stores her luggage if she is worried about paper ones getting wet in the UK, Merv if you staple the 2 ends together as I do, then the staples are well clear of the handle.
Oh and by the way both P&O and Celebrity have said they were going to stop sending out labels several times in the past, only to back down in the end, a bit like their embarkation time slots really.
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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by qbman1 » 19 Mar 2016, 11:33

Manoverboard wrote:Surely ' one ' can print luggage labels out from ' one's ' Account along with the Sea Pass etc .... why are they offering to post it ?

ps ... we have been doing this with various holiday operators for years, I get them laminated at the local photo shop.

:thumbup:
I suspect for the poor old duffers who don't possess or have access to a pc !

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Manoverboard » 19 Mar 2016, 11:38

qbman1 wrote:
Manoverboard wrote:Surely ' one ' can print luggage labels out from ' one's ' Account along with the Sea Pass etc .... why are they offering to post it ?

ps ... we have been doing this with various holiday operators for years, I get them laminated at the local photo shop.

:thumbup:
I suspect for the poor old duffers who don't possess or have access to a pc !
I was responding to EM who obviously does have a PC :roll:

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by The Tinker » 19 Mar 2016, 11:51

One can print from the Cruise Personaliser (if it opens!) or Sea Pass but surely why should we? - reduces our carbon footprint maybe - sure that is negligible? I always request blank luggage labels from the operator I have booked with - nice and strong - cost me nothing - advertises for the cruise holiday company.

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by towny44 » 19 Mar 2016, 11:54

The Tinker wrote:One can print from the Cruise Personaliser (if it opens!) or Sea Pass but surely why should we? - reduces our carbon footprint maybe - sure that is negligible? I always request blank luggage labels from the operator I have booked with - nice and strong - cost me nothing - advertises for the cruise holiday company.
Have you used only your TA's labels on a cruise Tinks, and did your luggage reach your stateroom?
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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by The Tinker » 19 Mar 2016, 12:00

towny44 wrote:
The Tinker wrote:One can print from the Cruise Personaliser (if it opens!) or Sea Pass but surely why should we? - reduces our carbon footprint maybe - sure that is negligible? I always request blank luggage labels from the operator I have booked with - nice and strong - cost me nothing - advertises for the cruise holiday company.
Have you used only your TA's labels on a cruise Tinks, and did your luggage reach your stateroom?
Never had a problem yet (hope I'm not tempting fate!). The majority of time we use the travel company (ex Southampton) luggage labels or occasionally P&O if we book a select offer and they come in the back of the travel book. Cant remember what we did for a fly cruise - long time since I have flown (OH hates flying).

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Mervyn and Trish » 19 Mar 2016, 12:44

The Tinker wrote:One can print from the Cruise Personaliser (if it opens!) or Sea Pass but surely why should we? - reduces our carbon footprint maybe - sure that is negligible? I always request blank luggage labels from the operator I have booked with - nice and strong - cost me nothing - advertises for the cruise holiday company.
I don't think it helps the carbon thingey one bit. Home printing is far more costly and less efficient than commercial. It's just a ruse to make us pay for the ink, not them! Ruined my life this has. Not that I had any plans to go on Calamity again anyway but I still want compo. :sarcasm:

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Manoverboard » 19 Mar 2016, 14:05

With a Fly Cruise it is best to put the Cruise Line's labels on after reaching Baggage Reclaim at the destination .... unless P&O etc are doing a delivery from Airport check-in to cabin type service.


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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Boris+ » 20 Mar 2016, 08:36

Manoverboard wrote:With a Fly Cruise it is best to put the Cruise Line's labels on after reaching Baggage Reclaim at the destination .... unless P&O etc are doing a delivery from Airport check-in to cabin type service.
For our next Fly Cruise we think we've got an hotel between the flight and the embarkation, so maybe I'll do the usual thing and put the ship labels on as soon as (hopefully) we get bags after the flight, but I think I might just make additional labels with the hotel details too.

When I do labels, I always put a mobile number on (a bit like we used to do for the Cunard labels).

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Lynda and David » 25 Apr 2016, 18:54

Manoverboard wrote:Surely ' one ' can print luggage labels out from ' one's ' Account along with the Sea Pass etc .... why are they offering to post it ?

ps ... we have been doing this with various holiday operators for years, I get them laminated at the local photo shop.

:thumbup:
Hello just read Boris+’s post (and Manoverboard's reply) about Celebrity not sending luggage labels by post. We’re sailing on Celebrity Eclipse this coming Saturday. To cut a long story short, 3 weeks ago I went on-line and checked us in and printed off our Xpress Pass, all ok apart from the fact that our luggage labels weren’t loaded on the system for me to print them off as well. A little strange I thought but I left it and today went back on line assuming that the luggage labels would be there for me to print. Silly me for assuming, the message I got today was ‘your luggage labels will be available for you to print 2 months prior to departure please check back later’. This meant this afternoon I had to chase Celebrity to e-mail us our luggage labels and also our Guest Ticket Booklet which they ask us to print off and take with us on the cruise. Moral of the story is if you are sailing with Celebrity as soon as you get your e-mail saying you can check-in on line, do it and if anything is missing phone them straight away.

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Lynda

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by GillD46 » 25 Apr 2016, 21:10

We are on Celebrity on May 8th. A short two nighter and our first foray into the Celebrity brand. Our paperwork, including baggage labels, was there all ready for printing several weeks ago, but nobody else I know on the same cruise, and there are a LOT I know on it, had baggage labels on their on-line account apparently.

They all seemed to get them sent either by their TA or by Celebrity themselves. So I don't understand why ours were there then - and are still there!

I have to say SO FAR, I have been less than impressed with Celebrity!
Gill


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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Boris+ » 27 Apr 2016, 13:08

I'm glad that everyone seems to have got their paperwork and luggage labels all sorted out. For us it was a situation of getting used to a slightly different way of doing stuff. Nowadays, we know that as soon as we've paid up the final balance we print out our Xpress Pass, and then we wait for the Cruise Booklet - print it out etc., and that includes the luggage labels.

Hoping that everyone has a lovely time - it would have been nice to try and have a coffee in Southampton, Gill - however I reckon that you are going to be a bit preoccupied, but I wish you a smooth disembarkation and check-in on that day.

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Manoverboard » 28 Apr 2016, 09:34

GillD46 wrote:We are on Celebrity on May 8th. A short two nighter and our first foray into the Celebrity brand. Our paperwork, including baggage labels, was there all ready for printing several weeks ago, but nobody else I know on the same cruise, and there are a LOT I know on it, had baggage labels on their on-line account apparently.

They all seemed to get them sent either by their TA or by Celebrity themselves. So I don't understand why ours were there then - and are still there!

I have to say SO FAR, I have been less than impressed with Celebrity!
If you logon to your Account it will invite you to print off your luggage labels but if you try to it will then tell you that they are not available until payment has been made in full, even if one's payment has been made in full.

North American passengers can, I have been advised, use this system but Brits cannot ... the barcoded luggage labels will be provided by the TA along with the e-ticket .... allegedly.

I deffo agree with you regarding Celebrity's admin and booking procedures ... :thumbdown: .

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Mervyn and Trish » 28 Apr 2016, 09:49

All part of the excellent service they'll tell you about regularly once on board!

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Dark Knight » 28 Apr 2016, 09:53

as a slight aside but not off topic, for our upcoming boat trip, we have so received a pre cruise booklet, explaining all the dress codes, excursions, drinks packages , parking and embarkation procedures
then another letter confirming our upgrade along 4 luggage labels, all colour coded with details of our boarding time plus parking voucher for the car plus a very nice letter detailing all the paperwork we need to take with us and asking us to contact CMV should we need anymore help
all in all very comprehensive and a far cry from cheap companies who won't even send out luggage labels ;-)
Nihil Obstat

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by qbman1 » 28 Apr 2016, 09:57

Good old P&O still do all that !

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Mervyn and Trish » 28 Apr 2016, 16:06

Dark Knight wrote:as a slight aside but not off topic, for our upcoming boat trip, we have so received a pre cruise booklet, explaining all the dress codes, excursions, drinks packages , parking and embarkation procedures
then another letter confirming our upgrade along 4 luggage labels, all colour coded with details of our boarding time plus parking voucher for the car plus a very nice letter detailing all the paperwork we need to take with us and asking us to contact CMV should we need anymore help
all in all very comprehensive and a far cry from cheap companies who won't even send out luggage labels ;-)
Did they tell you to sew your name into your clothes in case they get mixed up with the other inmates?

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Dark Knight » 28 Apr 2016, 16:11

for the last time, its NOT a pile it cheap cruise, so none of that Butlins at sea malarkey for us, we leave that to the social climbing TBM's
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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Mervyn and Trish » 28 Apr 2016, 16:32

Social climbing? It's as much as we can do to cling on.

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by GillD46 » 28 Apr 2016, 16:39

Manoverboard wrote:
GillD46 wrote:We are on Celebrity on May 8th. A short two nighter and our first foray into the Celebrity brand. Our paperwork, including baggage labels, was there all ready for printing several weeks ago, but nobody else I know on the same cruise, and there are a LOT I know on it, had baggage labels on their on-line account apparently.

They all seemed to get them sent either by their TA or by Celebrity themselves. So I don't understand why ours were there then - and are still there!

I have to say SO FAR, I have been less than impressed with Celebrity!
If you logon to your Account it will invite you to print off your luggage labels but if you try to it will then tell you that they are not available until payment has been made in full, even if one's payment has been made in full.

North American passengers can, I have been advised, use this system but Brits cannot ... the barcoded luggage labels will be provided by the TA along with the e-ticket .... allegedly.

I deffo agree with you regarding Celebrity's admin and booking procedures ... :thumbdown: .
But ours printed off perfectly, plus we were sent a booklet with labels in.
Gill

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by GillD46 » 28 Apr 2016, 16:41

Boris+ wrote:I'm glad that everyone seems to have got their paperwork and luggage labels all sorted out.

Hoping that everyone has a lovely time - it would have been nice to try and have a coffee in Southampton, Gill - however I reckon that you are going to be a bit preoccupied, but I wish you a smooth disembarkation and check-in on that day.
We are definitely going to be having coffee at JL on 10th if you are around between 9am and 11am Em.
Gill


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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Boris+ » 28 Apr 2016, 20:02

Hi Gill,

If I can get everything resolved and our luggage etc is doing what it's supposed to be doing between those times I'll try. The forecast is for rain in Southampton on 10th!

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Gill W » 28 Apr 2016, 20:31

Dark Knight wrote:as a slight aside but not off topic, for our upcoming boat trip, we have so received a pre cruise booklet, explaining all the dress codes, excursions, drinks packages , parking and embarkation procedures
then another letter confirming our upgrade along 4 luggage labels, all colour coded with details of our boarding time plus parking voucher for the car plus a very nice letter detailing all the paperwork we need to take with us and asking us to contact CMV should we need anymore help
all in all very comprehensive and a far cry from cheap companies who won't even send out luggage labels ;-)
Yes, I was very impressed with CMV's pre cruise information. Like P&O used to be before I accidentally went green
Gill

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Manoverboard » 29 Apr 2016, 08:55

GillD46 wrote:
Manoverboard wrote:
GillD46 wrote:We are on Celebrity on May 8th. A short two nighter and our first foray into the Celebrity brand. Our paperwork, including baggage labels, was there all ready for printing several weeks ago, but nobody else I know on the same cruise, and there are a LOT I know on it, had baggage labels on their on-line account apparently.

They all seemed to get them sent either by their TA or by Celebrity themselves. So I don't understand why ours were there then - and are still there!

I have to say SO FAR, I have been less than impressed with Celebrity!
If you logon to your Account it will invite you to print off your luggage labels but if you try to it will then tell you that they are not available until payment has been made in full, even if one's payment has been made in full.

North American passengers can, I have been advised, use this system but Brits cannot ... the barcoded luggage labels will be provided by the TA along with the e-ticket .... allegedly.

I deffo agree with you regarding Celebrity's admin and booking procedures ... :thumbdown: .
But ours printed off perfectly, plus we were sent a booklet with labels in.
Interesting ... are you flying or going out of Southampton ?

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by GillD46 » 29 Apr 2016, 09:12

Going from Southampton next weekend.
Gill

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by qbman1 » 29 Apr 2016, 09:16

Gill W wrote:
Dark Knight wrote:as a slight aside but not off topic, for our upcoming boat trip, we have so received a pre cruise booklet, explaining all the dress codes, excursions, drinks packages , parking and embarkation procedures
then another letter confirming our upgrade along 4 luggage labels, all colour coded with details of our boarding time plus parking voucher for the car plus a very nice letter detailing all the paperwork we need to take with us and asking us to contact CMV should we need anymore help
all in all very comprehensive and a far cry from cheap companies who won't even send out luggage labels ;-)
Yes, I was very impressed with CMV's pre cruise information. Like P&O used to be before I accidentally went green
I once did that Gill but if you ring them up, they will restore you to some other dirtier colour so you still get your printed labels

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by towny44 » 29 Apr 2016, 09:35

With all the confused and conflicting information on here and on CC I have asked our TA for clarification for our June Eclipse cruise.
Of course its not helped by the Celebrity's IT system which transfers UK passengers to its US website for on line check in, where of course most of the help info. is for US or Nth American passengers, and it just adds to UK passengers confusion because they operate different UK and US on line check in procedures.
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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Mervyn and Trish » 29 Apr 2016, 12:32

Another Calamity!!

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by qbman1 » 29 Apr 2016, 12:37

I've got two lots for the next one - a back-to-back

Do we need to use one set of labels for embarkation, and the others for disembarkation ? Got two tickets too !


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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Boris+ » 29 Apr 2016, 13:29

I haven't done a B2B with X yet, but my past experience was that for a B2B with no change of stateroom simply hold on to the 2nd ticket, in case you have to re-register with the reception/purser on board when you are at the end of the 1st bit and about to start the 2nd bit. If you are changing stateroom, then I would have the 2nd lot of luggage labels handy just in case, so that the on board crew know where to take your stuff for you.

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by qbman1 » 29 Apr 2016, 13:43

Thanks, Em. We have the same hovel for both legs, which will make life easier

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Mervyn and Trish » 29 Apr 2016, 14:15

qbman1 wrote:Thanks, Em. We have the same hovel for both legs, which will make life easier
Isn't life a bitch!

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by qbman1 » 29 Apr 2016, 14:52

Terrible - we're having to slum it in a midships balcony again !! We tip well, though !

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Mervyn and Trish » 29 Apr 2016, 15:29

Don't you just hate those midships balconies? We always find we're stuck there too.

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by qbman1 » 29 Apr 2016, 15:31

I know - we're on C Deck and I always feel insecure and find there are people looking down on you !!

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Mervyn and Trish » 29 Apr 2016, 15:38

It's the same when we have to endure those D deck Superior Balconies on Azura. Don't know why we can never afford a cosy inside.


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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Boris+ » 29 Apr 2016, 16:03

qbman1 wrote:Thanks, Em. We have the same hovel for both legs, which will make life easier
Have a great time.
:thumbup:

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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by towny44 » 29 Apr 2016, 16:36

towny44 wrote:With all the confused and conflicting information on here and on CC I have asked our TA for clarification for our June Eclipse cruise.
Of course its not helped by the Celebrity's IT system which transfers UK passengers to its US website for on line check in, where of course most of the help info. is for US or Nth American passengers, and it just adds to UK passengers confusion because they operate different UK and US on line check in procedures.
Mervyn and Trish wrote:Another Calamity!!
A minor irritation perhaps and not Celebrity IT depts. finest hour, but their IT dept. is no worse than P&O's really.

However going slightly off topic, we paid the balance for our June 19th cruise with Celebrity on 16th April to our TA using our credit card without charge because the RCI group don't charge for credit cards, as a result I won't actually pay for this until May 29th.
But on May 9th I will have to pay for my August 13th cruise on Britannia and, because P&O do charge for credit cards, I will need to pay by debit card and have the funds available in my bank account.
Only a minor point but I know which payment system I prefer.
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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Mervyn and Trish » 29 Apr 2016, 16:44

I agree Towny. I really get the pip with this charging for credit cards. As a result I normally use the debit card. Or we pay though a TA who doesn't charge for credit cards, but then they need it earlier. If the dates fall right I can get almost two months credit but it doesn't always work out.

However, at the end of the day if they don't charge it's already in the price somewhere. Nothing is ever free.

A bit like restaurants who say "here's something compliments of the house". No it isn't. You pay for it somewhere.

And it's better than most budget airlines who want the whole lot when you book, sometimes for us a year ahead.


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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by AnnCAgain » 02 May 2016, 08:21

I haven't read the whole thread, but has anyone pointed out that the luggage labels situation is only temporary? There are problems with the manufacturers and when these are resolved Celebrity will start sending them out again. This is not a rumour :) My friend rang Celebrity and asked.


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Re: No more luggage labels being sent by post by Celebrity Cruises.

Post by Boris+ » 02 May 2016, 12:15

AnnCAgain wrote:I haven't read the whole thread, but has anyone pointed out that the luggage labels situation is only temporary? There are problems with the manufacturers and when these are resolved Celebrity will start sending them out again. This is not a rumour :) My friend rang Celebrity and asked.
Thanks for that Ann - I don't doubt you, but I'll believe it when I see it (absolutely no disrespect to your kind post). I'm going to take the attitude that I'm happy with the service and stuff that this is a minor thing and I should put up with it. On our last Celebrity cruise we had so many lovely surprises, it really impressed us. We think we've got the same Concierge for our next Celebrity cruise - I won't rely on being spoilt again, and it's only fair to let other people have a chance; but it will be nice if it is the same person.

Thanks once again - our plans are now for fly-cruises, so bag tags will be much appreciated.

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