**IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul Ludlow I wanted to take this opportunity to a

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**IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul Ludlow I wanted to take this opportunity to a

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**IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul Ludlow I wanted to take this opportunity to address the issue of refunds as I am very aware of how imperative it is that those of you who opted for a refund, instead of an enhanced Future Cruise Credit, receive your money back as swiftly as possible. The first thing for me to stress is that the refund process is underway. We are proud to be a travel company which is able to offer refunds but the impact of Covid-19 upon our business, your businesses, and all of our lives has been devastating, and therefore the complexity and scale of this task has been unprecedented for us. At P&O Cruises, we have had to adapt our ways of working very quickly as we set up new systems and all our colleagues began working from home. I understand that some of you see us as a big business “holding on to your money” as some of our guests have been commenting publicly, but I assure you I am very aware of the financial constraints everyone is under at the moment and we are not delaying this intentionally. The first cruises were cancelled due to Covid-19 in the middle of March and whilst we expected to process the first refunds sooner, we revised that to ‘up to 60 days’ when we realised the impact the pandemic was having on our wider business and teams. I know that “up to 60 days” is not ideal and it is certainly not the service you would normally expect from us but sadly “normal” has taken on a new meaning. In the past few weeks, despite the challenges, we have been able to put new technology and systems and also additional resource in place which will result in more refunds being processed more quickly and I hope this will improve the situation daily. We will also be contacting all of you who have requested a refund. For those of you who opted for an enhanced 125% Future Cruise Credit I want to highlight that we are amending our systems so that the FCCs will soon be able to be redeemed online without the need to call us. More details on that coming at the end of the month. To give you maximum flexibility, I’m also pleased to announce that you now have until the end of December 2021 to put your FCC against a booking for any holiday on sale during that period, which should help with your planning if you already have future holidays booked with us. Also do remember that FCCs may now be used to upgrade or for a second cabin for any booking in 2021 or 2022 (holiday departure period currently on sale) and also may be gifted or transferred to someone else. This option too will apply to further out departures as and when they go on sale, until as stated above, the end of December 2021. I never underestimate the feeling and affection that many of you have for our ships and for our business as a whole. It is a huge privilege to have so many very loyal guests who holiday with us time and time again. Thank you so much for your understanding and forbearance as we work our way through these difficult circumstances, it really is very much appreciated. I’d also like to thank once again the many of you who have sent messages of support, whether it be to myself, or to the thousands of our team members, ship and shore, during these difficult times. We look forward to sailing again soon and welcoming you back on board.

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Source: https://www.facebook.com/179746530781_10158152020095782

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barney
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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by barney »

That’s a lot of words without proper punctuation or paragraphs.
Impossible to read.
Thanks P&O

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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Stephen »

Try this barney
-—------------------------

**IMPORTANT UPDATE REGARDING REFUNDS**

From P&O Cruises president, Paul Ludlow

I wanted to take this opportunity to address the issue of refunds as I am very aware of how imperative it is that those of you who opted for a refund, instead of an enhanced Future Cruise Credit, receive your money back as swiftly as possible.

The first thing for me to stress is that the refund process is underway. We are proud to be a travel company which is able to offer refunds but the impact of Covid-19 upon our business, your businesses, and all of our lives has been devastating, and therefore the complexity and scale of this task has been unprecedented for us.

At P&O Cruises, we have had to adapt our ways of working very quickly as we set up new systems and all our colleagues began working from home.

I understand that some of you see us as a big business “holding on to your money” as some of our guests have been commenting publicly, but I assure you I am very aware of the financial constraints everyone is under at the moment and we are not delaying this intentionally.

The first cruises were cancelled due to Covid-19 in the middle of March and whilst we expected to process the first refunds sooner, we revised that to ‘up to 60 days’ when we realised the impact the pandemic was having on our wider business and teams.

I know that “up to 60 days” is not ideal and it is certainly not the service you would normally expect from us but sadly “normal” has taken on a new meaning. In the past few weeks, despite the challenges, we have been able to put new technology and systems and also additional resource in place which will result in more refunds being processed more quickly and I hope this will improve the situation daily. We will also be contacting all of you who have requested a refund.

For those of you who opted for an enhanced 125% Future Cruise Credit I want to highlight that we are amending our systems so that the FCCs will soon be able to be redeemed online without the need to call us. More details on that coming at the end of the month.

To give you maximum flexibility, I’m also pleased to announce that you now have until the end of December 2021 to put your FCC against a booking for any holiday on sale during that period, which should help with your planning if you already have future holidays booked with us.

Also do remember that FCCs may now be used to upgrade or for a second cabin for any booking in 2021 or 2022 (holiday departure period currently on sale) and also may be gifted or transferred to someone else. This option too will apply to further out departures as and when they go on sale, until as stated above, the end of December 2021.

I never underestimate the feeling and affection that many of you have for our ships and for our business as a whole. It is a huge privilege to have so many very loyal guests who holiday with us time and time again.

Thank you so much for your understanding and forbearance as we work our way through these difficult circumstances, it really is very much appreciated. I’d also like to thank once again the many of you who have sent messages of support, whether it be to myself, or to the thousands of our team members, ship and shore, during these difficult times. We look forward to sailing again soon and welcoming you back on board.

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barney
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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by barney »

:thumbup: :wave:

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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by towny44 »

But does anyone believe a word of it?
John

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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by david63 »

barney wrote:
13 May 2020, 23:16
That’s a lot of words without proper punctuation or paragraphs.
That is due to the way that this type of post is brought over from Facebook


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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by poole boy »

well I am a lot happier with Cunard now as I received an e-mail from my t/a hays last night saying my refund from my cruise on June 7th will be in my bank in the next 3 days very happy with that :P

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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Onelife »

Hi Stephen, would you like a job as my secretary? ;) …that would have taken me ages…and I would still have got it wrong :thumbup:


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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Whynd1 »

My 60 days will soon be up.

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Stephen
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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Stephen »

Onelife wrote:
14 May 2020, 10:16
Hi Stephen, would you like a job as my secretary? ;) …that would have taken me ages…and I would still have got it wrong :thumbup:
To be fair, a friend emailed it over to me last night. I just copied and pasted it on here.

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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Gill W »

From a scan of various forums and social media, it looks like Paul Ludlow's announcement has gone down like a lead balloon with those who have already been waiting more than 60 days
Gill


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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Whynd1 »

That announcement should have been e mailed to every passenger with a P and O booking reference not just pladed on social media.


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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by MaureenB »

Whynd1 wrote:
14 May 2020, 18:03
That announcement should have been e mailed to every passenger with a P and O booking reference not just pladed on social media.
Indeed........especially as some of us (me specifically!! lol) do not partake of Face cloth or any other social media. It is a very bad state of affairs for P & O. There are other companies out there managing refunds in a timely manner home workers or no.


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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Whynd1 »

Has anyone tried through to P and O.
It seems to be all automated voice recordings.


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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Grando »

Rang P&O this morning after speaking to Iglu as we are on day 62 and waiting! Iglu told us that we would get our refund direct from P&O so rang them on 08003581023 and after holding 27 minutes got through to Anthony who was very polite and understood our feelings. He went and checked and said we would be receiving a cheque direct from P&O but it has not been processed (originaly paid by credit cards), when asked when it would be he couldn't say but 'maybe' next week. You get the feeling they are just telling you what they have been told to say and the phone call will not make any difference as to when you will get your refund! Our cruise was R006 and due to sail April 11th on Aurora.
Doreen
Last edited by Grando on 15 May 2020, 12:19, edited 1 time in total.

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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by david63 »

Grando wrote:
15 May 2020, 12:18
when asked when it would be he couldn't say but 'maybe' next week. You get the feeling they are just telling you what they have been told to say
Possibly but another reason could be that if they are working from home then they will not have the normal interaction with what is going on in Carnival House.

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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Stephen »

Grando wrote:
15 May 2020, 12:18
Rang P&O this morning after speaking to Iglu as we are on day 62 and waiting! Iglu told us that we would get our refund direct from P&O so rang them on 08003581023 and after holding 27 minutes got through to Anthony who was very polite and understood our feelings. He went and checked and said we would be receiving a cheque direct from P&O but it has not been processed (originaly paid by credit cards), when asked when it would be he couldn't say but 'maybe' next week. You get the feeling they are just telling you what they have been told to say and the phone call will not make any difference as to when you will get your refund! Our cruise was R006 and due to sail April 11th on Aurora.
Doreen
I'd give them one more week then contact your credit card company.


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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Whynd1 »

I was supposed to be travelling on R006 as well. Checked the credit card this morning, nothing.
So I have contacted my ta who chased up P and O.

Although I filled in the online refund form they had me down as FCC which they said they had changed.
I have said one more week then I am contacting the credit card company.

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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Gill W »

Grando wrote:
15 May 2020, 12:18
Rang P&O this morning after speaking to Iglu as we are on day 62 and waiting! Iglu told us that we would get our refund direct from P&O so rang them on 08003581023 and after holding 27 minutes got through to Anthony who was very polite and understood our feelings. He went and checked and said we would be receiving a cheque direct from P&O but it has not been processed (originaly paid by credit cards), when asked when it would be he couldn't say but 'maybe' next week. You get the feeling they are just telling you what they have been told to say and the phone call will not make any difference as to when you will get your refund! Our cruise was R006 and due to sail April 11th on Aurora.
Doreen
A cheque wouldn't be a very efficient way of doing the refunds. As they are mostly working at home, I doubt if they have allowed staff to take cheques home to write or print, so they need someone in the office to prepare all the cheques, then they need to get the authorised signatories to sign them, so it'll take ages. They could have asked for your bank account details and arranged to send the money by BACS, as that would be quicker and would save you having to pay the cheque in.

Having said that, I'm still waiting for my last £100 back from Fred Olsen (the deposit paid on board). The BACS payment was authorised on 23rd April and would take a few weeks, but not yet received!

As others have said, it's getting to the time where you should think about involving your credit card company.
Gill


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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Whynd1 »

We were originally told that cruise refunds would be done in date of cancelled cruise order, this does not now seem to be the case. Passengers are finding refunds paid into their accounts without being contacted by P and O. Only yesterday a passenger reported his refund was paid into his account and he only applied in April for a cancellation in May.

Very random.


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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Grando »

I am getting more and more fed up reading that some are getting their refund who applied after us, there really doesn't seem to be any system in place, maybe it's who shouts loudest gets it first. Well I think you are right Stephen and the section 75 credit card refund will be the next step. They really are trying my patience to the limit, 63 days now!
Doreen


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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Whynd1 »

Any news on anyone's refunds, I am now at 63 days and nothing.

Lindsey


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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Grando »

Not a word Lindsey have sent 2 emails to head office, messaged them and rung them we will give them until tomorrow 67 days and then we are going for the credit card! I think we have been very reasonable!

Doreen

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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by kaymar »

Just received an email from P&O referring to the refund of "FCC" which we applied for two weeks ago, in respect of the "cancellation fee" for J003 which we cancelled at the end of February. The relevant part is :-

The first cruises were cancelled due to Covid-19 in the middle of March and whilst we expected to process the first refunds sooner, we revised that to ‘up to 60 days’ when we realised the impact the pandemic was having on our wider business and teams.

We know that “up to 60 days” is not ideal and it is certainly not the service you would normally expect from us.

However, in the past few weeks, despite the challenges, we have been able to put new technology, systems and additional resource in place which will result in more refunds being processed more quickly, and we intend that this will improve the situation daily.

Following initial trials of our new processes, we are responding to refund requests received in date order, with this our priority focus and will respond to your request as soon as we possibly can.


Well, at least we know something is happening :tired:


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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by vivian »

Received full refund this morning for G003

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Post by david63 »

I think that one of the clever things about refunds that P&O are doing is paying by cheque. Think about it - you have your refund but how many are going to go straight to the bank to pay the cheque in? The longer it takes to present the cheque the longer P&O/Carnival have the cash but the customer cannot complain because they have got their refund!

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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by towny44 »

david63 wrote:
22 May 2020, 18:50
I think that one of the clever things about refunds that P&O are doing is paying by cheque. Think about it - you have your refund but how many are going to go straight to the bank to pay the cheque in? The longer it takes to present the cheque the longer P&O/Carnival have the cash but the customer cannot complain because they have got their refund!
Quite a few on CC are saying they have been paid direct into their bank account, and others refunded onto their credit card, cheques are very much in the minority. Which sort of shoots your theory down David.
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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Whynd1 »

I am very pleased that someone has received a refund,although it makes a mockery of being told that they are being done in date order.

G003 was about a month behind my cruise R006
I am still waiting.
Are they prioritising the Iona ?

Lindsey

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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Manoverboard »

towny44 wrote:
22 May 2020, 22:07
david63 wrote:
22 May 2020, 18:50
I think that one of the clever things about refunds that P&O are doing is paying by cheque. Think about it - you have your refund but how many are going to go straight to the bank to pay the cheque in? The longer it takes to present the cheque the longer P&O/Carnival have the cash but the customer cannot complain because they have got their refund!
Quite a few on CC are saying they have been paid direct into their bank account, and others refunded onto their credit card, cheques are very much in the minority. Which sort of shoots your theory down David.
It is posible that a number of cards used for the payment of deposits have expired or that the payment was made on board a previous cruise and was charged to an on-board Account rather than directly to a card ?
Moby or Mob is far easier to type ...


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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by vivian »

Did not clarify in my post the refund for G003 was paid into credit card used for payment. But they have not informed me that they had refunded the cost. As we are both in the 70's bracket it is very unlikely that we would be able to get insurance for a cruise in the near future.

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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by david63 »

Manoverboard wrote:
23 May 2020, 07:59
payment was made on board a previous cruise and was charged to an on-board Account
You cannot charge it your onboard account these days - it needs to go on a credit/debit card

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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Jan Rosser »

I booked through Hays and paid them by credit card - P&O wouldn’t have my card information so I’m presuming the only way to refund me is by cheque. I’m sure Hays by law can’t give them my details - oh well it’s a waiting game for all of us - some longer than others :roll:
Janis

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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by towny44 »

Jan Rosser wrote:
23 May 2020, 09:17
I booked through Hays and paid them by credit card - P&O wouldn’t have my card information so I’m presuming the only way to refund me is by cheque. I’m sure Hays by law can’t give them my details - oh well it’s a waiting game for all of us - some longer than others :roll:
Some posters on CC have said that P&O have contacted them for bank details in your situation Jan; however it does appear that those passengers who have been shouting loudest, to P&O, have fared better with more of them getting early refunds.
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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Gill W »

Whynd1 wrote:
23 May 2020, 07:51
I am very pleased that someone has received a refund,although it makes a mockery of being told that they are being done in date order.

G003 was about a month behind my cruise R006
I am still waiting.
Are they prioritising the Iona ?

Lindsey
I read somewhere ( I can’t remember where, I’ve been reading a lot recently!) that they have a new system in place for refunds that they started using for Iona cruises. I’ve certainly seen a few SM messages from Iona passengers saying they have had refunds. So, it is possible that Iona has been given some sort of priority.
Gill

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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Jan Rosser »

Gill W wrote:
23 May 2020, 09:26
Whynd1 wrote:
23 May 2020, 07:51
I am very pleased that someone has received a refund,although it makes a mockery of being told that they are being done in date order.

G003 was about a month behind my cruise R006
I am still waiting.
Are they prioritising the Iona ?

Lindsey
I read somewhere ( I can’t remember where, I’ve been reading a lot recently!) that they have a new system in place for refunds that they started using for Iona cruises. I’ve certainly seen a few SM messages from Iona passengers saying they have had refunds. So, it is possible that Iona has been given some sort of priority.
You are right Gill - they’ve been trialling a new system and using Iona passengers as guinea pigs and a few people on a Facebook Iona group have had refunds for the maiden cruise.
Janis


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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Whynd1 »

I paid through my travel agent so would need a cheque refund.
Why cant P and O reimburse the travel agent through their accounts and then the ta refund back through the cards.

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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by david63 »

Whynd1 wrote:
23 May 2020, 09:45
Why cant P and O reimburse the travel agent through their accounts and then the ta refund back through the cards.
Probably some good banking/legal reason - but in the current situation I would not have thought that it was a particularly safe option with the possibility of some TAs going bust.


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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Whynd1 »

Hadnt thought of that,good point David.

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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Ray B »

We use Fred Olsen Travel when booking our cruises. If I pay by Debit Card it goes through the travel agent, but if I pay on the Credit Card the payment has to go through PandO.
Having never had a refund, I do not know how the mechanics of the refund would work in these cases.
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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Manoverboard »

I was refunded in full by P&O for a fully paid up Cruise together with Hotel add-ons plus eight excursions. Different times of course but everything was refunded as per the original payments, ie, Credit Card for the excursions and Debit Card Account for the Cruise and Hotel charges.
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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by MaureenB »

Manoverboard wrote:
23 May 2020, 12:33
I was refunded in full by P&O for a fully paid up Cruise together with Hotel add-ons plus eight excursions. Different times of course but everything was refunded as per the original payments, ie, Credit Card for the excursions and Debit Card Account for the Cruise and Hotel charges.
That is good Moby. May I please ask. Did you book the cruise and Hotel add-on directly with P & O thus paying them directly. Or did you book through a T/A and pay in full to the T/A? I am thinking that in my case as I booked through a T/A (Bolsover)and paid in full to the T/A by credit card and they then forwarded onward to P & O that I will have to accept a cheque in refund. P & O would not know my credit card details.

I am annoyed with myself for not thinking about that until the last couple of days. I have spent my entire working life in top flight finance and I never once thought it through properly. Grrrrr

Many thanks

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Gill W
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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Gill W »

david63 wrote:
23 May 2020, 09:58
Whynd1 wrote:
23 May 2020, 09:45
Why cant P and O reimburse the travel agent through their accounts and then the ta refund back through the cards.
Probably some good banking/legal reason - but in the current situation I would not have thought that it was a particularly safe option with the possibility of some TAs going bust.
From a banking/money laundering perspective, the funds should be paid back to the original source of the money. However, in the current situation, if money went back to the travel agent, the customer would have to wait even longer for their money. (or, as you say, risk the travel agent going bust) I suppose P & O feel they are doing the next best thing by sending a crossed cheque to the lead passenger at the address registered on P&O's records. The are doing their best to make sure the money goes back to the original payee. Or they could phone the lead passenger, do security questions to establish they have the right person and get the lead passenger's bank account details.
Gill

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Manoverboard
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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Manoverboard »

MaureenB wrote:
23 May 2020, 14:18
Manoverboard wrote:
23 May 2020, 12:33
I was refunded in full by P&O for a fully paid up Cruise together with Hotel add-ons plus eight excursions. Different times of course but everything was refunded as per the original payments, ie, Credit Card for the excursions and Debit Card Account for the Cruise and Hotel charges.
That is good Moby. May I please ask. Did you book the cruise and Hotel add-on directly with P & O thus paying them directly. Or did you book through a T/A and pay in full to the T/A? I am thinking that in my case as I booked through a T/A (Bolsover)and paid in full to the T/A by credit card and they then forwarded onward to P & O that I will have to accept a cheque in refund. P & O would not know my credit card details.

I am annoyed with myself for not thinking about that until the last couple of days. I have spent my entire working life in top flight finance and I never once thought it through properly. Grrrrr

Many thanks
We booked through a TA, Bath Travel as was / Hays Travel as is.

A package of a Worldie Segment plus convenient flights with Hotels at both ends of the Cruise was agreed with P&O and the due sum was paid to the TA by Debit Card. Only the excursion and deposit values were refunded by Credit Card. Would add that I would not have wished to have a five figure sum credited to my Credit Card hence the final payment by Debit Card.
Moby or Mob is far easier to type ...


MaureenB
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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by MaureenB »

Thank you Moby for that info. I am just as confused as before! Your experience rather shoots down my theory. Even though you paid by Debit card you still paid through your T/A but P & O were able to pay the refund back to your bank account. Seems there must be a way that P & O have access to the T/A's system.

Oh well, there is nought I can do to speed this thing up so I guess I'll have to be patient for a while longer.

Best wishes

Maureen

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Manoverboard
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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Manoverboard »

MaureenB wrote:
24 May 2020, 15:50
Thank you Moby for that info. I am just as confused as before! Your experience rather shoots down my theory. Even though you paid by Debit card you still paid through your T/A but P & O were able to pay the refund back to your bank account. Seems there must be a way that P & O have access to the T/A's system.

Oh well, there is nought I can do to speed this thing up so I guess I'll have to be patient for a while longer.

Best wishes

Maureen
If I remember correctly I authorised the TA, in their Office, to provide the Banking details ( which they still had on file ) to P&O to enable them to refund the due sum into the appropriate Account. We are however talking 2013 rather than 2020.

:wave:
Moby or Mob is far easier to type ...


Whynd1
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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Whynd1 »

Oh I was under the impression that was a fairly recent transaction.
Systems may be different now.

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Stephen
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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Stephen »

Manoverboard wrote:
23 May 2020, 12:33
I was refunded in full by P&O for a fully paid up Cruise together with Hotel add-ons plus eight excursions. Different times of course but everything was refunded as per the original payments, ie, Credit Card for the excursions and Debit Card Account for the Cruise and Hotel charges.

Did you get any notification of your refund Moby, or was it a case of coming across it when randomally checking you bank statement.

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Manoverboard
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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Manoverboard »

Stephen wrote:
25 May 2020, 08:04
Manoverboard wrote:
23 May 2020, 12:33
I was refunded in full by P&O for a fully paid up Cruise together with Hotel add-ons plus eight excursions. Different times of course but everything was refunded as per the original payments, ie, Credit Card for the excursions and Debit Card Account for the Cruise and Hotel charges.

Did you get any notification of your refund Moby, or was it a case of coming across it when randomally checking you bank statement.
My recollection is that ....

The TA had basically advised me, face to face, that a refund had been agreed with P&O.

It was an instant electronic transfer for the Debit Card refund which was verbally confirmed at the time but an online check was done by me to satisfy my need to know that it had gone through properly.

I didn't check the Credit Card refunds until the next Statement pitched up and all was well.
.
Moby or Mob is far easier to type ...

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Stephen
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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by Stephen »

Thanks :thumbup:

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towny44
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Re: **IMPORTANT UPDATE REGARDING REFUNDS** From P&O Cruises president, Paul LudlowI wanted to take this opportunity to a

Post by towny44 »

Manoverboard wrote:
25 May 2020, 08:16
Stephen wrote:
25 May 2020, 08:04
Manoverboard wrote:
23 May 2020, 12:33
I was refunded in full by P&O for a fully paid up Cruise together with Hotel add-ons plus eight excursions. Different times of course but everything was refunded as per the original payments, ie, Credit Card for the excursions and Debit Card Account for the Cruise and Hotel charges.

Did you get any notification of your refund Moby, or was it a case of coming across it when randomally checking you bank statement.
My recollection is that ....

The TA had basically advised me, face to face, that a refund had been agreed with P&O.

It was an instant electronic transfer for the Debit Card refund which was verbally confirmed at the time but an online check was done by me to satisfy my need to know that it had gone through properly.

I didn't check the Credit Card refunds until the next Statement pitched up and all was well.
.
Moby, your refund process from a few years ago has no real comparison with todays multi thousand refunds being processed, and P&O/Carnival dragging their heels to try to conserve as much cash in the business as they can.
John

Trainee Pensioner since 2000

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