Cunard website

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Finker
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Cunard website

Post by Finker » 31 Jan 2019, 09:49

I need an idiots guide to looking at this site for a cruise.

I am looking at leaving from Southampton. Any date and 1-5 nights. After selecting a cruise I am finding it impossible to browse grades and prices. The only choice is an inside stateroom.

What am I missing?

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GillD46
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Re: Cunard website

Post by GillD46 » 31 Jan 2019, 10:04

When you click on the selected cruise, keep scrolling down and you should see the balconies, PG, QG etc. You can only get tge individual grades if you start a dummy booking. It’s a truly dreadful “improvement”
Gill

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david63
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Re: Cunard website

Post by david63 » 31 Jan 2019, 10:07

Not a site that I have used but just having had a quick look you select a cruise from the list and click on "Accommodation" and a list appears of all the accommodation types, click on the down arrow on the rifgt and it will expand that panel.


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Finker
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Re: Cunard website

Post by Finker » 31 Jan 2019, 10:26

Thank you I will have another try.

Indeed a dreadful site not user friendly at all. Hopefully if they get enough complaints it will be changed.


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Finker
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Re: Cunard website

Post by Finker » 31 Jan 2019, 10:46

I have followed you instructions Gill and it seems grades are not shown. Just 5 types of stateroom showing sq footage with no other information at all.

I click on location and nothing happens.

This is worse than dreadful! I can see a lot of lost custom through this.

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david63
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Re: Cunard website

Post by david63 » 31 Jan 2019, 10:50

Finker wrote:
31 Jan 2019, 10:26
Hopefully if they get enough complaints it will be changed.
Finker wrote:
31 Jan 2019, 10:46
This is worse than dreadful! I can see a lot of lost custom through this.
Not much different to P&o's booking system and that has not changed despite the complaints.


anniec
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Re: Cunard website

Post by anniec » 31 Jan 2019, 11:08

It's simply appalling - I've given up using it, and now use Iglu's site for pricing; they still give all the prices within each cabin grade (scroll down to "view all cabins" under the headline prices.

I emailed Cunard over a week ago to ask if the new website was the finished article and, if so, how could individual cabin prices be checked without doing a dummy booking. I am yet to receive a reply.

A triumph of style over substance, and the style's pretty awful.

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OCEANIAFAN
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Re: Cunard website

Post by OCEANIAFAN » 31 Jan 2019, 12:13

I cannot get into the new site at all just keeps giving me a blank page.
Looks as though I am not missing much. LOL!!


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Finker
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Re: Cunard website

Post by Finker » 31 Jan 2019, 13:13

I have given it another go but drawn another blank. If you have an i pad OCEANIAFAN it wont work as it doesnt on mine.

I have followed Gills instructions and got a little further but unable to see the location of the stateroom.

Definately giving up now.

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GillD46
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Re: Cunard website

Post by GillD46 » 31 Jan 2019, 18:32

Finker - It’s really not at all user friendly. I suggest you speak to a TA or look on somewhere like Iglu, who seem to show what we want. Good luck.
Gill


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Finker
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Re: Cunard website

Post by Finker » 31 Jan 2019, 19:43

I will Gill. I phoned Cunard and the poor lady on Reservations is as fed up with it as we are.

Thank you.

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Dancing Queen
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Re: Cunard website

Post by Dancing Queen » 31 Jan 2019, 21:08

The Cunard website has never been that good imo but the latest 'improvements' are abysmal, I always use a cruise specialist site when wanting to check prices/availability and very often an agent is far cheaper than the Cunard price.
Jo

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Mervyn and Trish
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Re: Cunard website

Post by Mervyn and Trish » 01 Feb 2019, 11:13

To get a proper price you do have to do a dummy booking. A faff but works. The I'd add is we never bother to put in full real names for a dummy. A couple of letters in each box seems to work. One day they'll wonder who MM and TT are!

When we last did a real booking, a little while ago for our 2020 trip, we gave up on the website. It didn't even offer us a single cabin on the deck we wanted and when we tried a few specific cabin numbers said they didn't exist. In the end we went to our favourite TA who could see on their system loads of free cabins, including the exact one we wanted. And we saved £140!
Last edited by Mervyn and Trish on 01 Feb 2019, 11:18, edited 2 times in total.

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