Cruise Personaliser

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Stephen
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Cruise Personaliser

Post by Stephen » 10 Apr 2019, 12:44

Have a quick look at your details in cruise personaliser and make sure they are all correct, e. I have just checked ours and noticed

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Stephen
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Cruise Personaliser

Post by Stephen » 10 Apr 2019, 12:48

If anyone is cruising soon may I suggest you have a quick look at your details in cruise personaliser and make sure they are all correct, especially passport details.

I have just checked ours and noticed that although allot of the saved details were correct certain sections were missing, and the passport numbers were completely wrong.
Last edited by Stephen on 10 Apr 2019, 12:49, edited 1 time in total.

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david63
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Re: Cruise Personaliser

Post by david63 » 10 Apr 2019, 12:49

Stephen wrote:
10 Apr 2019, 12:44
Have a quick look at your details in cruise personaliser and make sure they are all correct, e. I have just checked ours and noticed
Don't leave us in suspense - what did you notice?

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towny44
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Re: Cruise Personaliser

Post by towny44 » 10 Apr 2019, 12:54

david63 wrote:
10 Apr 2019, 12:49
Stephen wrote:
10 Apr 2019, 12:44
Have a quick look at your details in cruise personaliser and make sure they are all correct, e. I have just checked ours and noticed
Don't leave us in suspense - what did you notice?
Maybe he noticed nothing!
John

Trainee Pensioner since 2000


Ranchi
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Re: Cruise Personaliser

Post by Ranchi » 10 Apr 2019, 12:54

I’ve just filled in the ‘trial’ online check in. The passport numbers for both of us are wrong. There is a double box for entering passport number and the upper box is already populated. There was also a section which asked for ALL given names as they appear on your passport. In both of our cases the middle names were missing from our online form and the names could not be altered. I contacted P&O & explained the omissions- they said they couldn’t allow name changes online as passengers may try to change names without going through the correct procedures. They seemed happy enough with only our first names.
Last edited by Ranchi on 10 Apr 2019, 12:56, edited 1 time in total.

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Stephen
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Re: Cruise Personaliser

Post by Stephen » 10 Apr 2019, 12:55

Double post, sorry. A delay in it showing. Please can you remove this one David.

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Manoverboard
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Re: Cruise Personaliser

Post by Manoverboard » 10 Apr 2019, 13:31

I have ' merged ' the two Topics for you :D


Whynd1
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Re: Cruise Personaliser

Post by Whynd1 » 10 Apr 2019, 16:16

The passport number is often shown wrongly, on querying this I was told is was a security thing. It requires you to correct them correctly.

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Manoverboard
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Re: Cruise Personaliser

Post by Manoverboard » 10 Apr 2019, 16:18

Passports get updated from time to time of course and maybe P&O make them wrong on purpose just in case they get hacked and our details are sold on etc …

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Stephen
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Re: Cruise Personaliser

Post by Stephen » 10 Apr 2019, 17:13

Whynd1 wrote:
10 Apr 2019, 16:16
The passport number is often shown wrongly, on querying this I was told is was a security thing. It requires you to correct them correctly.

A bit of a lame excuse from P&O me thinks, they might as well just wipe the slate clean after each cruise if security is such a big issue. Reason enough for all to check they're details and not assume they are correct from last time you entered them.


CaroleF
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Re: Cruise Personaliser

Post by CaroleF » 11 Apr 2019, 11:55

We have two cruises coming up in May and September. Just been into my Cruise Personaliser for both to check passport details and they're both fine. Good to check though, the last thing when you get to the terminal or airport is to be informed the details are wrong.

Carole

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Kendhni
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Re: Cruise Personaliser

Post by Kendhni » 13 Apr 2019, 07:41

Interesting, thanks for the heads up Stephen.
My details were correct on one cruise and wrong on the others, Julies details were wrong on them all. Some things I noticed
- Sometimes my middle name is present and sometimes it is not
- the incorrect passport numbers seemed to be our previous passport numbers
- while the passport numbers were wrong the start and end dates were actually correct

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GillD46
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Re: Cruise Personaliser

Post by GillD46 » 13 Apr 2019, 12:34

Mine always used to show a previous passport, but for the past year or so have shown all details correct.
Gill

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Mervyn and Trish
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Re: Cruise Personaliser

Post by Mervyn and Trish » 13 Apr 2019, 13:15

You'd think with the multiple messages we received about the new data protection regs, usually with the threat of you'll lose your loyalty benefits if you don't give us permission to keep your details, they might have sorted our their system to either delete all old passport info or alternatively keep it correctly!

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Stephen
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Re: Cruise Personaliser

Post by Stephen » 13 Apr 2019, 14:44

We are talking pee and oh here Merv.

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Mervyn and Trish
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Re: Cruise Personaliser

Post by Mervyn and Trish » 15 Apr 2019, 09:53

Stephen wrote:
13 Apr 2019, 14:44
We are talking pee and oh here Merv.
Sounds like an average night for me.... :crazy:

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