P & O Account

Topics that are specific to cruising
User avatar

Topic author
JillD66
Third Officer
Third Officer
Posts: 170
Joined: February 2013

P & O Account

Post by JillD66 » 09 Sep 2019, 13:36

I assume the majority on here have registered with P & O to set up their account on line.

3 weeks ago I booked a cruise and, despite a couple of phone calls to the Peninsular Club offices, my account still states "no future cruises booked".
I've been using the cruise personaliser to complete personal details, insurance etc and even booked a few trips. P & O say all the details are showing at their end but surely if you have a website - it should work!

Anyone else experiencing the same or is it just me!!

User avatar

david63
Site Admin
Site Admin
Posts: 5944
Joined: January 2012
Location: Lancashire

Re: P & O Account

Post by david63 » 09 Sep 2019, 14:00

I have read of similar problems for quite a while - the main thing is that your Cruise Personaliser has the correct details.
JillD66 wrote:
09 Sep 2019, 13:36
P & O say all the details are showing at their end but surely if you have a website - it should work!
Not necessarily. I don't know the details but I do know for a fact that there are multiple systems within P&O and one will update another - so whilst they can see it for some reason the website system has not been updated.

Return to “Cruise Specific Discussion”