upcoming cruises

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kaymar
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Re: upcoming cruises

#26

Post by kaymar »

Had a call from Bolsover. They are expecting another announcement from P&O next week, 27th May. We will wait for that before cancelling our 3rd September cruise although I suspect that the best we can expect is more FCC in respect of our £330 deposit.

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Suekersh
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Re: upcoming cruises

#27

Post by Suekersh »

We have rec’d refunds this week direct to our credit card for cruise 17 May and 5 June. We didn’t chase P & O or speak to them. We did ask our TA what the position was last week and was told it was being dealt with and would have the money week commencing Monday 25 th May. That was a Bank hol so didn’t expect it then. On Tuesday we had one cruise refunded and the deposit for 2 nd cruise and today the balance came through.

Sue


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Re: upcoming cruises

#28

Post by Whynd1 »

Gosh Sue that was quick for you. I'm very pleased that you have received refunds for both your cruises.
However it confirms my thoughts that there is no consistency in this process at all.
My lovely travel agent rang me this evening to say that my refund is being processed and it will take 5 to 10 days and to let them know when I have received it. This is for a refund applied for in March for an April cruise.

Lindsey

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kaymar
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Re: upcoming cruises

#29

Post by kaymar »

Suekersh wrote: 28 May 2020, 19:57
We have rec’d refunds this week direct to our credit card for cruise 17 May and 5 June. We didn’t chase P & O or speak to them. We did ask our TA what the position was last week and was told it was being dealt with and would have the money week commencing Monday 25 th May. That was a Bank hol so didn’t expect it then. On Tuesday we had one cruise refunded and the deposit for 2 nd cruise and today the balance came through.

Sue
Can't ask for more than that, can you, Sue. Quite right too - you must be high up on their "best customers" list. :thumbup:

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Suekersh
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Re: upcoming cruises

#30

Post by Suekersh »

Whynd1 wrote: 28 May 2020, 22:19
Gosh Sue that was quick for you. I'm very pleased that you have received refunds for both your cruises.
However it confirms my thoughts that there is no consistency in this process at all.
My lovely travel agent rang me this evening to say that my refund is being processed and it will take 5 to 10 days and to let them know when I have received it. This is for a refund applied for in March for an April cruise.

Lindsey
I probably wasn’t very clear. We did actually request a refund in mid March as hubby is over 70. It was actually more than the 60 days quoted. We are very happy though knowing how many refunds they are having to deal with. Our TA is a star and gives the extra mile. I have Read that so many agents aren’t interested in refunds and only interested in fcc and rebooking cruises.

Sue

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Re: upcoming cruises

#31

Post by Kenmo1 »

We are now past 12 weeks since we cancelled our 19th April cruise on Azura. We made the original booking on board but had it passed to a travel agent. As we cancelled on 3/3/20 due to Ken being 77 with a heart condition, we cancelled before PO actually cancelled the cruise and, therefore, they retained £1438.80 as a cancellation fee and they eventually advised us this would be turned into a FCC. We are still due for a refund of £909.20.

Reading Facebook, there does not seem much logic to the way refunds are being dealt with. Dates are all over the place and some people get cheques, some find the refund on their credit card. There was no refund on the credit card statement which arrived 2 days ago so I tried to contact our TA only to keep getting the same message over and over again. In the end I messaged PO direct and just received the standard message that they will get back to us eventually. I am not sure whether PO will be refunding us or whether it is the responsibility of the TA and PO may have already sent the refund to them to pass on to us.

We are due to pay for our October cruise on Aurora in a couple of weeks time but there is no way that is going to be paid. We will lose the £100 deposit. I want an answer from PO before I tackle the TA, that's if I can get through to them. For the little bit of discount we received from the TA, I think in future we will book direct with the cruise line and it will only be a last minute booking.

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Suekersh
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Re: upcoming cruises

#32

Post by Suekersh »

Kenmo1 wrote: 29 May 2020, 09:28
We are now past 12 weeks since we cancelled our 19th April cruise on Azura. We made the original booking on board but had it passed to a travel agent. As we cancelled on 3/3/20 due to Ken being 77 with a heart condition, we cancelled before PO actually cancelled the cruise and, therefore, they retained £1438.80 as a cancellation fee and they eventually advised us this would be turned into a FCC. We are still due for a refund of £909.20.

Reading Facebook, there does not seem much logic to the way refunds are being dealt with. Dates are all over the place and some people get cheques, some find the refund on their credit card. There was no refund on the credit card statement which arrived 2 days ago so I tried to contact our TA only to keep getting the same message over and over again. In the end I messaged PO direct and just received the standard message that they will get back to us eventually. I am not sure whether PO will be refunding us or whether it is the responsibility of the TA and PO may have already sent the refund to them to pass on to us.

We are due to pay for our October cruise on Aurora in a couple of weeks time but there is no way that is going to be paid. We will lose the £100 deposit. I want an answer from PO before I tackle the TA, that's if I can get through to them. For the little bit of discount we received from the TA, I think in future we will book direct with the cruise line and it will only be a last minute booking.
Hi, I am confused about your post as We also cancelled because of age before P & O cancelled The cruise. They did not retain any of the money paid As we requested a refund and rec’d refund in full. Did you deal direct with P & O regarding the refund or your travel agent?


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Re: upcoming cruises

#33

Post by Whynd1 »

I thought you would all like to know that I have received my refund this morning from P and O.
Despite being told that as i paid through my travel agent it would be a cheque it came as a credit back to my credit card.They have been contacted and have arranged for the credit to be paid into my bank account. Just waiting for my extras now.
Can I say how good my travel agent has been through this process.
Traveland are based in Porthcawl and are cruise specialists and they have been excellent.

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Kenmo1
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Re: upcoming cruises

#34

Post by Kenmo1 »

Suekersh wrote: 29 May 2020, 10:56
Hi, I am confused about your post as We also cancelled because of age before P & O cancelled The cruise. They did not retain any of the money paid As we requested a refund and rec’d refund in full. Did you deal direct with P & O regarding the refund or your travel agent?
Hi Sue, I think the problem may be that we jumped ship before the information about over 70's came out. Ken had an appointment for a Chronic Heart Disease annual check up for 23.03.2020 hoping to get a Doctor's letter but, in the end, on 03.03,2020 we asked the travel agent to cancel our Azura cruise because I wasn't sleeping well worrying about it. I can't remember the date the over 70's advice came out ( possibly about the 11th March) so even on an insurance claim I think it would be treated as disinclination to travel as we cancelled too early. We appreciate that later PO then changed the cancellation cost of £1438.80 to a FCC but the rest of the money after the cancellation fee had been taken by them means that we should get £909.20 back as per PO terms and conditions.

I think the first set of cruise cancellations went up to 11th April. Ours for 19th April on Azura was not cancelled by PO until the end of March so we would have been in limbo wondering and worrying about the situation until it was cancelled. I'm afraid I needed the peace of mind by cancelling, PO terms for cancellation for 56 to 42 days before departure are 60% for them to keep and the refund to us of 40%. We cancelled 47 days before departure.
Last edited by Kenmo1 on 29 May 2020, 14:06, edited 1 time in total.

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Gill W
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Re: upcoming cruises

#35

Post by Gill W »

Whynd1 wrote: 29 May 2020, 13:10
I thought you would all like to know that I have received my refund this morning from P and O.
Despite being told that as i paid through my travel agent it would be a cheque it came as a credit back to my credit card.They have been contacted and have arranged for the credit to be paid into my bank account. Just waiting for my extras now.
Can I say how good my travel agent has been through this process.
Traveland are based in Porthcawl and are cruise specialists and they have been excellent.
What a relief that it's finally been received.
Gill

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Re: upcoming cruises

#36

Post by Kenmo1 »

Lindsey - really pleased to hear about your refund.

Maureen

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Re: upcoming cruises

#37

Post by Manoverboard »

Kenmo1 wrote: 29 May 2020, 16:24
Lindsey - really pleased to hear about your refund.

Maureen
I am too cos she has checked this Topic continually for news that would lift her spirits ... or so I believe :clap:
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Re: upcoming cruises

#38

Post by Whynd1 »

Yes well we have had a bit if a week. Our son works in retail and in the last 2 days many of his colleagues have had phone calls making them redundant.
Our daughter who is a commerical director in a finance firm in Cardiff had a shock on Thursday they were all made redundant.
Not that either of them need the money but I intend to split the cruise refund in 2 and give them half each.

I do enjoy this forum though you boys make me laugh !!!!!

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Suekersh
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Re: upcoming cruises

#39

Post by Suekersh »

Kenmo1 wrote: 29 May 2020, 14:04
Suekersh wrote: 29 May 2020, 10:56
Hi, I am confused about your post as We also cancelled because of age before P & O cancelled The cruise. They did not retain any of the money paid As we requested a refund and rec’d refund in full. Did you deal direct with P & O regarding the refund or your travel agent?
Hi Sue, I think the problem may be that we jumped ship before the information about over 70's came out. Ken had an appointment for a Chronic Heart Disease annual check up for 23.03.2020 hoping to get a Doctor's letter but, in the end, on 03.03,2020 we asked the travel agent to cancel our Azura cruise because I wasn't sleeping well worrying about it. I can't remember the date the over 70's advice came out ( possibly about the 11th March) so even on an insurance claim I think it would be treated as disinclination to travel as we cancelled too early. We appreciate that later PO then changed the cancellation cost of £1438.80 to a FCC but the rest of the money after the cancellation fee had been taken by them means that we should get £909.20 back as per PO terms and conditions.

I think the first set of cruise cancellations went up to 11th April. Ours for 19th April on Azura was not cancelled by PO until the end of March so we would have been in limbo wondering and worrying about the situation until it was cancelled. I'm afraid I needed the peace of mind by cancelling, PO terms for cancellation for 56 to 42 days before departure are 60% for them to keep and the refund to us of 40%. We cancelled 47 days before departure.
Ahh yes I see by your dates that it is a different situation. I am sure I have seen a post somewhere stating that you have up until November to decide you want a refund for your fcc. This may not apply to you but always worth checking. Fcc s can now be kept to use when the new brochure comes out in October for 2022/2023 cruises.


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Re: upcoming cruises

#40

Post by LadyPCruiser »

I’m sure all you cruise experts can answer this to save me trawling through the p and o website yet again - are p and o saying you cannot travel if you are over 70 with medical conditions or are some of you cancelling cruises until the virus situation is better ? We experienced social distancing on the World Cruise on Acadia and it was certainly a very different “cruise experience “ -

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Re: upcoming cruises

#41

Post by Manoverboard »

I haven't checked their website either but even if there were cruises to book one needs to have ' suitable ' travel insurance and if one is over 70 with heart / lung / high blood pressure related pre conditions meaning there is a risk of not making it past the respirator then one would be better placed to make the decision than P&O ... I would have thought.

Others will have a different view of course but that is mine, as requested ;)
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Gill W
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Re: upcoming cruises

#42

Post by Gill W »

LadyPCruiser wrote: 30 May 2020, 15:32
I’m sure all you cruise experts can answer this to save me trawling through the p and o website yet again - are p and o saying you cannot travel if you are over 70 with medical conditions or are some of you cancelling cruises until the virus situation is better ? We experienced social distancing on the World Cruise on Acadia and it was certainly a very different “cruise experience “ -
It's current government advice that the over 70's and others with certain health conditions shouldn't travel on cruise ships

https://www.gov.uk/guidance/cruise-ship-travel
Gill

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Re: upcoming cruises

#43

Post by kaymar »

Manoverboard wrote: 30 May 2020, 16:09
I haven't checked their website either but even if there were cruises to book one needs to have ' suitable ' travel insurance and if one is over 70 with heart / lung / high blood pressure related pre conditions meaning there is a risk of not making it past the respirator then one would be better placed to make the decision than P&O ... I would have thought.

Others will have a different view of course but that is mine, as requested ;)
And mine! Even if Government and P&O should relax their view in the near future it is, imho, much too early to be thinking about cruising unless you are 100% fit (or as near as you can reasonably expect :!: It's a shame, but it just isn't worth it.

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Re: upcoming cruises

#44

Post by Stephen »

Would have been on off on Azura today for two weeks round the med. A lovely itinerary as well. :(

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Re: upcoming cruises

#45

Post by kaymar »

Stephen wrote: 31 May 2020, 08:05
Would have been on off on Azura today for two weeks round the med. A lovely itinerary as well. :(
Yes, it's a shame, isn't it, but just think, Stephen, with a bit of luck in a month's time, you'll still be alive, and a few quid better off :P

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Re: upcoming cruises

#46

Post by Manoverboard »

kaymar wrote: 31 May 2020, 08:42
Stephen wrote: 31 May 2020, 08:05
Would have been on off on Azura today for two weeks round the med. A lovely itinerary as well. :(
Yes, it's a shame, isn't it, but just think, Stephen, with a bit of luck in a month's time, you'll still be alive, and a few quid better off :P
With all that money saved I would prescribe an extra Bar-B-Q featuring double portions of 35 day hung prime fillet steaks.

:wave:
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Re: upcoming cruises

#47

Post by Stephen »

kaymar wrote: 31 May 2020, 08:42
Stephen wrote: 31 May 2020, 08:05
Would have been on off on Azura today for two weeks round the med. A lovely itinerary as well. :(
Yes, it's a shame, isn't it, but just think, Stephen, with a bit of luck in a month's time, you'll still be alive, and a few quid better off :P

My financial advisor handles the cruise money. I'm just the travel agent. :)

In any case, once we get the refund from Pee and Oh it'll be a case of in one hand out the other ready to pay for next years cruise which was already booked before the pandemic.

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Re: upcoming cruises

#48

Post by Stephen »

Manoverboard wrote: 31 May 2020, 09:37
kaymar wrote: 31 May 2020, 08:42
Stephen wrote: 31 May 2020, 08:05
Would have been on off on Azura today for two weeks round the med. A lovely itinerary as well. :(
Yes, it's a shame, isn't it, but just think, Stephen, with a bit of luck in a month's time, you'll still be alive, and a few quid better off :P
With all that money saved I would prescribe an extra Bar-B-Q featuring double portions of 35 day hung prime fillet steaks.

:wave:
Sounds good Moby. What time :thumbup:

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Re: upcoming cruises

#49

Post by Onelife »

Stephen wrote: 31 May 2020, 10:23
Manoverboard wrote: 31 May 2020, 09:37
kaymar wrote: 31 May 2020, 08:42


Yes, it's a shame, isn't it, but just think, Stephen, with a bit of luck in a month's time, you'll still be alive, and a few quid better off :P
With all that money saved I would prescribe an extra Bar-B-Q featuring double portions of 35 day hung prime fillet steaks.

:wave:
Sounds good Moby. What time :thumbup:
I'll have chicken if that's ok :thumbup:


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Re: upcoming cruises

#50

Post by cruisin_duo »

Whynd1 wrote: 29 May 2020, 13:10
I thought you would all like to know that I have received my refund this morning from P and O.
Despite being told that as i paid through my travel agent it would be a cheque it came as a credit back to my credit card.They have been contacted and have arranged for the credit to be paid into my bank account. Just waiting for my extras now.
Can I say how good my travel agent has been through this process.
Traveland are based in Porthcawl and are cruise specialists and they have been excellent.
Pleased you've got your refund Lindsey. Just catching up with the site. :D

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