For those who may not have a cruise booked there are two missives
and*Important information - Pre existing medical requirements*
We are following all latest guidance to evolve our enhanced protocols to
protect the health and well-being of guests, crew and the communities we visit
once we begin sailing again. Unfortunately when we return we will be unable to
accept guests who have the following medical requirements: Supplementary oxygen
(including via oxygen concentrator), Mechanical ventilatory support (except for
overnight CPAP for sleep apnoea), Dialysis. Within the 14 days prior to the
cruise: Have been unwell with confirmed or suspected COVID-19, have been in
close contact with someone with confirmed or suspected COVID-19, have been
advised to self isolate under a government Test and Trace system.
We are so sorry to have to make this change, but we need to follow new industry
procedures for the protection of everyone on board. Any guest that is impacted
by the requirement for supplementary oxygen, mechanical ventilatory support or
dialysis will be given a full refund of monies paid to date for their bookings.
These are for both 2021 and 2022 cruises - hopefully by 2022 this should be relaxed somewhat.**Important information - Linked bookings**
Everyone on board will need to adhere to the most up-to-date guidance regarding
the use of face-coverings and social distancing. Guests travelling with friends
and family however are able to link their bookings so that they can form a
travelling group on board up to a maximum number allowed by UK Government
guidelines at the time of sailing - this will help to co-ordinate your
experience. This must be done at the time of booking. Please call our Customer
Contact Centre or speak to your travel agent to arrange this.
If someone in a travelling group tests positive for COVID-19 and is denied
boarding, the linked guests are able to opt to also cancel their bookings. If
they choose not to sail, they will receive a Future Cruise Credit (FCC) to the
value of the cruise and we will automatically refund any pre-cruise purchases
made for booked experiences. If you booked your cruise as part of a wider
holiday package please contact your travel provider for information relating to
their policies in place should you be denied boarding.