Booking Extras
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Topic author - Able Seaman
- Posts: 1
- Joined: January 2020
Booking Extras
Is anybody else having issues booking extras on Britannia March Caribbean cruise. Tried and continually failing to book spa and tours etc. Its our first cruise and beginning to panic at having nothing booked. Cheers
Last edited by david63 on 27 Jan 2020, 13:38, edited 1 time in total.
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- Deputy Captain
- Posts: 8972
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- Location: Huddersfield
Re: Booking Extras
According to posts on Cruise Critic and Facebook, a lot of people are finding similar problems with P&Os cruise personaliser. You can always try ringing them on 0800 0523840, or sending an e-mail to custmerservices@pocruises.com, or if you booked with a TA ask them to help.
John
Trainee Pensioner since 2000
Trainee Pensioner since 2000
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- Commodore
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- Commodore
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Re: Booking Extras
There used to be loads of problems with the old personaliser which crashed regularly. So they've replaced it and there are now loads of problems and it crashes regularly. By the time I need to access it again no doubt they'll have replaced it three more times and there'll be loads of problems and it'll crash regularly.
In the meantime I'll soon need to access the Cunard personaliser, which is on the same platform. So fingers crossed.
In the meantime I'll soon need to access the Cunard personaliser, which is on the same platform. So fingers crossed.
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- Senior First Officer
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- Location: Gower Peninsula, South Wales
Re: Booking Extras
Don’t hold your breath, it’s dreadful.Mervyn and Trish wrote: ↑27 Jan 2020, 17:42
In the meantime I'll soon need to access the Cunard personaliser, which is on the same platform. So fingers crossed.
Gill
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- Third Officer
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Re: Booking Extras
Must say I’ve never had a problem with the new platform or old. Always do everything on line. Have always done this using my iPad, PO say if people are having problems they should try changing the setting, ie to block pop ups. On iPad this is very easy, go to settings, safari, general, block or unblock pop ups, in fairness I’ve never had to do this but I do keep my iPad up to date with the latest software. Hope this may help someone. Never tried on my laptop but assume you could do this on whatever search engine you use under the internet options at top of the page.
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- Senior First Officer
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- Location: Gower Peninsula, South Wales
Re: Booking Extras
My iPad is almost new, totally up to date with the latest software, set to permit pop-ups and shows the Personaliser ok, but much of the info I have already entered is missing. The Cunard one is the same - absolutely dreadful!
Last edited by GillD46 on 27 Jan 2020, 21:27, edited 1 time in total.
Gill
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- Senior Second Officer
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Re: Booking Extras
having just booked a cunard cruise we noticed the cruise personaliser is exactly the same as p&o neither seem to work ok as when we phoned cunard to ask for help filling in the details the lady told me they were having a lot of problems reported with it both of ours have red boxes on them saying not working properly
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- Site Admin
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Re: Booking Extras
Can I just point out that the new My Cruises may be in breach of GDPR in that you have to enter the address of the emergency contact which is, I believe, personal data and that person is not giving their explicit consent. I am currently in communication with P&O about this.
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- Commodore
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Re: Booking Extras
Interesting point. Not sure why they need it. Surely a phone number is all they need. If there is an emergency they're hardly going to write to your contact from the middle of the Atlantic!
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- Senior First Officer
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Re: Booking Extras
I thought this rather odd, and the breach of GDPR is a valid point. Can you let us know what they say?david63 wrote: ↑29 Jan 2020, 09:26Can I just point out that the new My Cruises may be in breach of GDPR in that you have to enter the address of the emergency contact which is, I believe, personal data and that person is not giving their explicit consent. I am currently in communication with P&O about this.
Gill
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- Site Admin
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Re: Booking Extras
Being cynical (I know you find that hard to believe) it is a ploy to gain names/addresses for marketing purposes which, if true, is in any circumstances illegal under GDPR as data can only be used for the purpose for which it is required.Mervyn and Trish wrote: ↑29 Jan 2020, 09:39Interesting point. Not sure why they need it. Surely a phone number is all they need. If there is an emergency they're hardly going to write to your contact from the middle of the Atlantic!
I will when I get a response which I know I will as I started at the top with Paul Ludlow.
Any failure to have an acceptable reply will result in me referring it to the ICO for their adjudication.
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- Commodore
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Re: Booking Extras
I plucked up courage to input my passenger information to the Cunard site yesterday. There were a couple of times when it claimed my entries were invalid, but I pressed on and it saved them anyway. The only major glitch was when I tried to do Trish's and it came up with a message saying it couldn't save that so please reload the voyage and start again. I started again and logged in as Trish and lo and behold it was all there. I've checked again today and it's still there. So it's not right but it largely seems to be the error messages that it generates are weird.
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- Senior First Officer
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- Location: Gower Peninsula, South Wales
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- Commodore
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Re: Booking Extras
If that happens to me I'll ring them. They can do the retyping
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- Ex Team Member
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Re: Booking Extras
Calamity did the re-typing for us a few years back but I had to tell them what to type of course. This took forever due to them no understandee wol I speakieMervyn and Trish wrote: ↑29 Jan 2020, 17:51If that happens to me I'll ring them. They can do the retyping
Keep smiling, it's good for your well being
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- Commodore
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Re: Booking Extras
I will need to make sure it's right as we will be boarding in New York and don't fancy a night in Sing Sing!
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- Site Admin
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Re: Booking Extras
I have had a response from P&O.
The entering of the Emergency Contact's address:
The only problem there is that you cannot leave it blank and entering n/a gives errors!a passengers emergency contact is not compulsory and is voluntary, passengers can either leave this information blank or in put N/A in the fields which the system should expect
Also
This is contrary to the ICO guidelinesthe emergency contact information being supplied, as this would be supplied to us by a passenger, it would be the passengers responsibility to obtain consent from the nominated individual to provide this information.
And
Needless to say I am now awaiting response number twoIf an address for the emergency contact is provided, this is only used in the event of an emergency and in not kept for any other purpose.
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- Senior First Officer
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- First Officer
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Re: Booking Extras
Apparently I have ticked the box to go green.
I know I didnt.
My ta has to ring them 50 odd days before our departure and they will amend it,it cannot be done before.
Why not I wonder.
My ta also confirmed that some cruises are being selected for no holiday booklets to be issued at all. I think Maureen mentioned this . The thing is passengers or travel agents are not being told which cruises are affected, it's only when you contact P and O that you find out.
Not good enough.
I know I didnt.
My ta has to ring them 50 odd days before our departure and they will amend it,it cannot be done before.
Why not I wonder.
My ta also confirmed that some cruises are being selected for no holiday booklets to be issued at all. I think Maureen mentioned this . The thing is passengers or travel agents are not being told which cruises are affected, it's only when you contact P and O that you find out.
Not good enough.
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- Deputy Captain
- Posts: 8972
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- Location: Huddersfield
Re: Booking Extras
Still does, if you want a brochure you have to change the entry.
John
Trainee Pensioner since 2000
Trainee Pensioner since 2000
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- Senior First Officer
- Posts: 3364
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- Location: Gower Peninsula, South Wales
Re: Booking Extras
It’s the beginning of the end.Whynd1 wrote: ↑04 Feb 2020, 15:22Apparently I have ticked the box to go green.
I know I didnt.
My ta has to ring them 50 odd days before our departure and they will amend it,it cannot be done before.
Why not I wonder.
My ta also confirmed that some cruises are being selected for no holiday booklets to be issued at all. I think Maureen mentioned this . The thing is passengers or travel agents are not being told which cruises are affected, it's only when you contact P and O that you find out.
Not good enough.
Gill
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- First Officer
- Posts: 1839
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- Location: Gower, Swansea
Re: Booking Extras
I have been into the cruise personaliser of my other booked cruises and edited my personal details and it comes up with the option for the booklet. So have ticked the box.
I am in one of those moods today after having a dust up with the receptionist at the vets, who tried to charge me a £15 arrangement fee for sending my claim to the insurance company. I co tasted the insurance who tells me what rubbish, they send it to is by computer and we pay you in 24 hours.
So back to the vets by phone and I asked for the office manager etc, she did apologise,I was given incorrect information. I did say then the receptionist needs retraining.
Grrrr
I am in one of those moods today after having a dust up with the receptionist at the vets, who tried to charge me a £15 arrangement fee for sending my claim to the insurance company. I co tasted the insurance who tells me what rubbish, they send it to is by computer and we pay you in 24 hours.
So back to the vets by phone and I asked for the office manager etc, she did apologise,I was given incorrect information. I did say then the receptionist needs retraining.
Grrrr
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- Ex Team Member
- Posts: 13014
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- Location: Dorset
Re: Booking Extras
Typo …. ' restraining 'Whynd1 wrote: ↑04 Feb 2020, 16:11I have been into the cruise personaliser of my other booked cruises and edited my personal details and it comes up with the option for the booklet. So have ticked the box.
I am in one of those moods today after having a dust up with the receptionist at the vets, who tried to charge me a £15 arrangement fee for sending my claim to the insurance company. I co tasted the insurance who tells me what rubbish, they send it to is by computer and we pay you in 24 hours.
So back to the vets by phone and I asked for the office manager etc, she did apologise,I was given incorrect information. I did say then the receptionist needs retraining.
Grrrr
Keep smiling, it's good for your well being