check in problems
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Topic author - Senior Second Officer
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check in problems
check in problems Britannia
check in opened this morning for our 4 night cruise on Britannia the system now wants you to check in online the problem is you are asked to fill in a credit card details when I did this it accepted them then said there was a technical problem and to try again later tried this with 2 cards and got the same answer when will p&o ever get something right first time.
also you are asked to send them photos of you both as we do not have a clue how to do this not very successful first time we have been asked to do this if its progress forget it.
check in opened this morning for our 4 night cruise on Britannia the system now wants you to check in online the problem is you are asked to fill in a credit card details when I did this it accepted them then said there was a technical problem and to try again later tried this with 2 cards and got the same answer when will p&o ever get something right first time.
also you are asked to send them photos of you both as we do not have a clue how to do this not very successful first time we have been asked to do this if its progress forget it.
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- Deputy Captain
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Re: check in problems
We had to do this on an RCI cruise in 2019, I can't remember the exact process but their website instructions were very easy to follow.poole boy wrote: ↑27 Jun 2021, 08:49check in problems Britannia
check in opened this morning for our 4 night cruise on Britannia the system now wants you to check in online the problem is you are asked to fill in a credit card details when I did this it accepted them then said there was a technical problem and to try again later tried this with 2 cards and got the same answer when will p&o ever get something right first time.
also you are asked to send them photos of you both as we do not have a clue how to do this not very successful first time we have been asked to do this if its progress forget it.
John
Trainee Pensioner since 2000
Trainee Pensioner since 2000
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- Commodore
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Re: check in problems
poole boy wrote: ↑27 Jun 2021, 08:49check in problems Britannia
check in opened this morning for our 4 night cruise on Britannia the system now wants you to check in online the problem is you are asked to fill in a credit card details when I did this it accepted them then said there was a technical problem and to try again later tried this with 2 cards and got the same answer when will p&o ever get something right first time.
also you are asked to send them photos of you both as we do not have a clue how to do this not very successful first time we have been asked to do this if its progress forget it.
I always get alarm bells ringing when his sort of thing happens on web sites, especially where credit card information is concerned.
You do wonder sometimes if companies want you business with the amount of hoops they want you to jump through.
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Topic author - Senior Second Officer
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Re: check in problems
quite agree stephen I first tried it at 8.00 am just tried it again 11.00am still getting the same message about technical problems
toeny44 thats fine if you know what you are doing but we do not have a clue how to add photos never been asked to do it before
toeny44 thats fine if you know what you are doing but we do not have a clue how to add photos never been asked to do it before
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- Commodore
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Re: check in problems
I would say, have you tried phoning customer service.....
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- Ex Team Member
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Re: check in problems
poole boy, try contacting the call centre and ask them if it would be OK to produce at checkin. Sometimes all they are trying to do is get the majority to do the paperwork online knowing that there will still be a few to be handled quayside. If this is not doable and you remain stuck then let me know and I will try to help (if I can).
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Topic author - Senior Second Officer
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Re: check in problems
Kendhni thank you very much for the offer of help afriend has offered to help with the photos in the week but the customer service centre is only open monday to friday 9.00 til 5.00 but I an still getting a technical issue fault when trying to register a credit card so will have to try phoning tomorrow
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- Site Admin
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Re: check in problems
Registering a credit card for on-line check-in has been a problem for a couple of years.
On our last cruise (in those dark distant days when we could go cruising) I tried to register my CC but was unable to do so because of "technical problems". I was subsequently told that it was to do with my booking reference number!
On our last cruise (in those dark distant days when we could go cruising) I tried to register my CC but was unable to do so because of "technical problems". I was subsequently told that it was to do with my booking reference number!
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- Commodore
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Re: check in problems
Reference numbers can be tricky things as Mrs S found out this morning when trying to pay an invoice via online bank transfer using her iPad. Whatever she tried it wouldn’t accept it. Later I said let’s try and pay it on the desktop pc. Again it wouldn’t accept the reference number. I then removed the # tag and hey presto. Why put a bl**dy # tag in front of the ref number on a invoice.
Last edited by Stephen on 27 Jun 2021, 14:39, edited 1 time in total.
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Topic author - Senior Second Officer
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Re: check in problems
Many thanks to all for your efforts to help but nothing seems to work so I phoned my credit card provider who said it was nothing to do with them as they had approved the us of the card so it must be a problem with p&o lets hope I can get through tomorrow and that they can help
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- First Officer
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Re: check in problems
There are a couple of reports on a cruise page on Facebook with other passengers having the same problem.
So it's their system not you.
Lindsey
So it's their system not you.
Lindsey
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- Site Admin
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Re: check in problems
That is exactly the same issue that I referred to above - so it is something that has been going on for years. I would not expect a "quick fix"
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- First Officer
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Re: check in problems
Why put a bl**dy # tag in front of the ref number on a invoice
I believe the # symbol is a long standing American abbreviation for "number"
But why preface a number with it on an invoice - who knows ! ??
I believe the # symbol is a long standing American abbreviation for "number"
But why preface a number with it on an invoice - who knows ! ??
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- Ex Team Member
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Re: check in problems
Ridiculous usage, why goodness me, David will be putting them in front of the Post Numbers next
Keep smiling, it's good for your well being
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- Commodore
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Re: check in problems
Manoverboard wrote: ↑28 Jun 2021, 08:56Ridiculous usage, why goodness me, David will be putting them in front of the Post Numbers next
Don’t give him ideas Moby
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Topic author - Senior Second Officer
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Re: check in problems
well I have phoned p&o for 50mins this morning got lots of messages about restarting cruises then cut of so I am unable to speak to any one at p&o have tried 3 different numbers.
so I phoned iglu t/a who told me p&o are having big problems with there new system as it is not working so to wait 2 days to let them have a go at fixing it then try again on Wednesday, what a way to run a cruise line as their systems never seem to work
so I phoned iglu t/a who told me p&o are having big problems with there new system as it is not working so to wait 2 days to let them have a go at fixing it then try again on Wednesday, what a way to run a cruise line as their systems never seem to work
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- Ex Team Member
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Re: check in problems
Tell you what, an invoice has many numbers on it so it may make sense to prefix the actual Invoice Number with a # ... just saying.
Keep smiling, it's good for your well being
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- Site Admin
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Re: check in problems
Or possibly "Invoice number:"Manoverboard wrote: ↑28 Jun 2021, 11:28so it may make sense to prefix the actual Invoice Number with a #
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Topic author - Senior Second Officer
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Re: check in problems
Hooray tried to register bank card again today 9.10 am still not working but tried again at 10.30 and glory me it worked so all checked in now and really looking forward to setting sail.
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- First Officer
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Re: check in problems
That would use more ink. Think of the environment !david63 wrote: ↑28 Jun 2021, 11:38Or possibly "Invoice number:"Manoverboard wrote: ↑28 Jun 2021, 11:28so it may make sense to prefix the actual Invoice Number with a #
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- Ex Team Member
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- Senior First Officer
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- Ex Team Member
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Re: check in problems
Looking forward to seeing the world's first Braille touch screen computer.
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- Senior First Officer
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- Senior First Officer
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