check in problems

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poole boy
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check in problems

Post by poole boy »

check in problems Britannia
check in opened this morning for our 4 night cruise on Britannia the system now wants you to check in online the problem is you are asked to fill in a credit card details when I did this it accepted them then said there was a technical problem and to try again later tried this with 2 cards and got the same answer when will p&o ever get something right first time.
also you are asked to send them photos of you both as we do not have a clue how to do this not very successful first time we have been asked to do this if its progress forget it.

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towny44
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Re: check in problems

Post by towny44 »

poole boy wrote: 27 Jun 2021, 08:49 check in problems Britannia
check in opened this morning for our 4 night cruise on Britannia the system now wants you to check in online the problem is you are asked to fill in a credit card details when I did this it accepted them then said there was a technical problem and to try again later tried this with 2 cards and got the same answer when will p&o ever get something right first time.
also you are asked to send them photos of you both as we do not have a clue how to do this not very successful first time we have been asked to do this if its progress forget it.
We had to do this on an RCI cruise in 2019, I can't remember the exact process but their website instructions were very easy to follow.
John

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Stephen
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Re: check in problems

Post by Stephen »

poole boy wrote: 27 Jun 2021, 08:49 check in problems Britannia
check in opened this morning for our 4 night cruise on Britannia the system now wants you to check in online the problem is you are asked to fill in a credit card details when I did this it accepted them then said there was a technical problem and to try again later tried this with 2 cards and got the same answer when will p&o ever get something right first time.
also you are asked to send them photos of you both as we do not have a clue how to do this not very successful first time we have been asked to do this if its progress forget it.

I always get alarm bells ringing when his sort of thing happens on web sites, especially where credit card information is concerned.

You do wonder sometimes if companies want you business with the amount of hoops they want you to jump through.


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poole boy
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Re: check in problems

Post by poole boy »

quite agree stephen I first tried it at 8.00 am just tried it again 11.00am still getting the same message about technical problems

toeny44 thats fine if you know what you are doing but we do not have a clue how to add photos never been asked to do it before :o

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Stephen
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Re: check in problems

Post by Stephen »

poole boy wrote: 27 Jun 2021, 11:25 quite agree stephen I first tried it at 8.00 am just tried it again 11.00am still getting the same message about technical problems

toeny44 thats fine if you know what you are doing but we do not have a clue how to add photos never been asked to do it before :o

I would say, have you tried phoning customer service..... :lol:

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Re: check in problems

Post by Kendhni »

poole boy, try contacting the call centre and ask them if it would be OK to produce at checkin. Sometimes all they are trying to do is get the majority to do the paperwork online knowing that there will still be a few to be handled quayside. If this is not doable and you remain stuck then let me know and I will try to help (if I can).


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Re: check in problems

Post by poole boy »

Kendhni thank you very much for the offer of help afriend has offered to help with the photos in the week but the customer service centre is only open monday to friday 9.00 til 5.00 but I an still getting a technical issue fault when trying to register a credit card so will have to try phoning tomorrow :?

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Re: check in problems

Post by david63 »

Registering a credit card for on-line check-in has been a problem for a couple of years.

On our last cruise (in those dark distant days when we could go cruising) I tried to register my CC but was unable to do so because of "technical problems". I was subsequently told that it was to do with my booking reference number!

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Stephen
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Re: check in problems

Post by Stephen »

Reference numbers can be tricky things as Mrs S found out this morning when trying to pay an invoice via online bank transfer using her iPad. Whatever she tried it wouldn’t accept it. Later I said let’s try and pay it on the desktop pc. Again it wouldn’t accept the reference number. I then removed the # tag and hey presto. Why put a bl**dy # tag in front of the ref number on a invoice. :evil:
Last edited by Stephen on 27 Jun 2021, 14:39, edited 1 time in total.


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Re: check in problems

Post by poole boy »

Many thanks to all for your efforts to help but nothing seems to work so I phoned my credit card provider who said it was nothing to do with them as they had approved the us of the card so it must be a problem with p&o lets hope I can get through tomorrow and that they can help :?


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Re: check in problems

Post by Whynd1 »

There are a couple of reports on a cruise page on Facebook with other passengers having the same problem.
So it's their system not you.

Lindsey

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david63
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Re: check in problems

Post by david63 »

poole boy wrote: 27 Jun 2021, 16:16 s they had approved the us of the card so it must be a problem with p&o
That is exactly the same issue that I referred to above - so it is something that has been going on for years. I would not expect a "quick fix"

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allatc
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Re: check in problems

Post by allatc »

Why put a bl**dy # tag in front of the ref number on a invoice

I believe the # symbol is a long standing American abbreviation for "number"

But why preface a number with it on an invoice - who knows ! ??

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Manoverboard
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Re: check in problems

Post by Manoverboard »

allatc wrote: 28 Jun 2021, 08:42 Why put a bl**dy # tag in front of the ref number on a invoice

I believe the # symbol is a long standing American abbreviation for "number"

But why preface a number with it on an invoice - who knows ! ??
Ridiculous usage, why goodness me, David will be putting them in front of the Post Numbers next ;)
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Stephen
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Re: check in problems

Post by Stephen »

Manoverboard wrote: 28 Jun 2021, 08:56
allatc wrote: 28 Jun 2021, 08:42 Why put a bl**dy # tag in front of the ref number on a invoice

I believe the # symbol is a long standing American abbreviation for "number"

But why preface a number with it on an invoice - who knows ! ??
Ridiculous usage, why goodness me, David will be putting them in front of the Post Numbers next ;)

Don’t give him ideas Moby :lol:


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poole boy
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Re: check in problems

Post by poole boy »

well I have phoned p&o for 50mins this morning got lots of messages about restarting cruises then cut of so I am unable to speak to any one at p&o have tried 3 different numbers.
so I phoned iglu t/a who told me p&o are having big problems with there new system as it is not working so to wait 2 days to let them have a go at fixing it then try again on Wednesday, what a way to run a cruise line as their systems never seem to work :o

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Re: check in problems

Post by Manoverboard »

Stephen wrote: 28 Jun 2021, 10:17
allatc wrote: 28 Jun 2021, 08:42 Why put a bl**dy # tag in front of the ref number on a invoice
Don’t give him ideas Moby :lol:
Tell you what, an invoice has many numbers on it so it may make sense to prefix the actual Invoice Number with a # ... just saying.
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david63
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Re: check in problems

Post by david63 »

Manoverboard wrote: 28 Jun 2021, 11:28 so it may make sense to prefix the actual Invoice Number with a #
Or possibly "Invoice number:" :crazy:


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poole boy
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Re: check in problems

Post by poole boy »

Hooray tried to register bank card again today 9.10 am still not working but tried again at 10.30 and glory me it worked so all checked in now and really looking forward to setting sail.

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allatc
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Re: check in problems

Post by allatc »

david63 wrote: 28 Jun 2021, 11:38
Manoverboard wrote: 28 Jun 2021, 11:28 so it may make sense to prefix the actual Invoice Number with a #
Or possibly "Invoice number:" :crazy:
That would use more ink. Think of the environment !

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Kendhni
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Re: check in problems

Post by Kendhni »

allatc wrote: 01 Jul 2021, 08:54 That would use more ink. Think of the environment !
We could move to braille and do away with ink altogether :)


Quizzical Bob
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Re: check in problems

Post by Quizzical Bob »

Kendhni wrote: 01 Jul 2021, 11:08
allatc wrote: 01 Jul 2021, 08:54 That would use more ink. Think of the environment !
We could move to braille and do away with ink altogether :)
I can't see the point in that.

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Re: check in problems

Post by oldbluefox »

Looking forward to seeing the world's first Braille touch screen computer.
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Ray B
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Re: check in problems

Post by Ray B »

They do have computers for the blind.
Don't worry, be happy


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Re: check in problems

Post by Quizzical Bob »

Ray B wrote: 01 Jul 2021, 14:18 They do have computers for the blind.
And blind dogs for the Guides.

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