Caribbean Cruise ( Sue and Garry). March 22.
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- Second Officer
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Re: Caribbean Cruise ( Sue and Garry). March 22.
As always Sue, I have really enjoyed your reports even though you seemed somewhat restricted due to Covid. You always find the good side of things.
Safe journey home.
How long do we have to wait for your next reports?
Best wishes to you both
Maureen
Safe journey home.
How long do we have to wait for your next reports?
Best wishes to you both
Maureen
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Topic author - First Officer
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Re: Caribbean Cruise ( Sue and Garry). March 22.
Just docked in Southampton and had buffet breakfast.
I have seen Margaret and Colin and it appears their symptoms were mild as have been all the passengers I have spoken to.
The last few days have been quiet ones as our friends succumbed to Covid after Praia Vittoria. We kept testing as although we haven’t mixed inside we spent lots of evenings outside with them. All of our tests have been negative.
They were supposed to be staying onboard for the next cruise but will be offloaded later this morning. Luckily they don’t have far to travel home and they both have mild symptoms.
An unusual cruise but still enjoyable especially in the Caribbean islands. Even with the restrictions we are looking forward to our next cruises.
Thanks all who commented, if I have missed any questions I apologise. Internet has been unreliable on board.
Sue
I have seen Margaret and Colin and it appears their symptoms were mild as have been all the passengers I have spoken to.
The last few days have been quiet ones as our friends succumbed to Covid after Praia Vittoria. We kept testing as although we haven’t mixed inside we spent lots of evenings outside with them. All of our tests have been negative.
They were supposed to be staying onboard for the next cruise but will be offloaded later this morning. Luckily they don’t have far to travel home and they both have mild symptoms.
An unusual cruise but still enjoyable especially in the Caribbean islands. Even with the restrictions we are looking forward to our next cruises.
Thanks all who commented, if I have missed any questions I apologise. Internet has been unreliable on board.
Sue
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- Senior First Officer
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Re: Caribbean Cruise ( Sue and Garry). March 22.
Quick question.
What’s the cover charge for the Beach House.?
What’s the cover charge for the Beach House.?
Mel
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Re: Caribbean Cruise ( Sue and Garry). March 22.
What happened about the packing/unpacking for those doing B2B?
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Topic author - First Officer
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Topic author - First Officer
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Re: Caribbean Cruise ( Sue and Garry). March 22.
Garry says £7.50 I thought it was less than that but seeing as he pays the bills!
Last edited by david63 on 01 Apr 2022, 14:34, edited 1 time in total.
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Topic author - First Officer
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Re: Caribbean Cruise ( Sue and Garry). March 22.
David, it was solved, then changed then changed again.
1. Everyone on b2b had to pack then get off for test.
2 everyone on b2b got a test Thursday then again will have one on Saturday no need to pack up or get off.
3 everyone who tested positive at anytime on this cruise could not to b2 b and we’re only told on Thursday at the test so then had to go and pack.
4. After they had packed those who had isolated for 10 days and released could continue on the b2b only told after they had packed.
You couldn’t make up the ineptitude of the admin on this ship.
Just rec’d the how did we do questionnaire from P & O. They are very brave.
Last edited by david63 on 01 Apr 2022, 14:35, edited 1 time in total.
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Re: Caribbean Cruise ( Sue and Garry). March 22.
I wonder if the problem with P&Os admin is that no one is encouraged to question instructions from above, so the initial details are enacted, which are then queried by passengers, leading to amendments from above, which probably lead to further passenger queries, ad infinitum.
We find the on board customer services are always reluctant to escalate queries up the command chain, which often results in unsatisfactory delays to resolve the issue. We find RCI and Celebrity are the opposite, even minor problems must cross the desk of more senior management, because we nearly always get several follow up phone calls checking that we are fully satisfied with the outcome.
But despite myself, and I know of others, repeatedly pointing these sort of flaws to Southampton, nothing ever changes. Maybe P&O could do worse than poach some senior executives from the RCI group.
We find the on board customer services are always reluctant to escalate queries up the command chain, which often results in unsatisfactory delays to resolve the issue. We find RCI and Celebrity are the opposite, even minor problems must cross the desk of more senior management, because we nearly always get several follow up phone calls checking that we are fully satisfied with the outcome.
But despite myself, and I know of others, repeatedly pointing these sort of flaws to Southampton, nothing ever changes. Maybe P&O could do worse than poach some senior executives from the RCI group.
John
Trainee Pensioner since 2000
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Re: Caribbean Cruise ( Sue and Garry). March 22.
No thanks. I found Celebrity's admin grossly incompetent.towny44 wrote: ↑01 Apr 2022, 16:01I wonder if the problem with P&Os admin is that no one is encouraged to question instructions from above, so the initial details are enacted, which are then queried by passengers, leading to amendments from above, which probably lead to further passenger queries, ad infinitum.
We find the on board customer services are always reluctant to escalate queries up the command chain, which often results in unsatisfactory delays to resolve the issue. We find RCI and Celebrity are the opposite, even minor problems must cross the desk of more senior management, because we nearly always get several follow up phone calls checking that we are fully satisfied with the outcome.
But despite myself, and I know of others, repeatedly pointing these sort of flaws to Southampton, nothing ever changes. Maybe P&O could do worse than poach some senior executives from the RCI group.
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Re: Caribbean Cruise ( Sue and Garry). March 22.
At one time, and I don't know if this is still the case, if you had any issue you could request that it was logged and in that way it would be brought to the attention of senior management - possibly the Captain.towny44 wrote: ↑01 Apr 2022, 16:01I wonder if the problem with P&Os admin is that no one is encouraged to question instructions from above, so the initial details are enacted, which are then queried by passengers, leading to amendments from above, which probably lead to further passenger queries, ad infinitum.
We find the on board customer services are always reluctant to escalate queries up the command chain, which often results in unsatisfactory delays to resolve the issue. We find RCI and Celebrity are the opposite, even minor problems must cross the desk of more senior management, because we nearly always get several follow up phone calls checking that we are fully satisfied with the outcome.
But despite myself, and I know of others, repeatedly pointing these sort of flaws to Southampton, nothing ever changes. Maybe P&O could do worse than poach some senior executives from the RCI group.
I do wonder, and I am not being racist here, that some of the middle management being from another culture do not feel able to question the management tiers above them.
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Re: Caribbean Cruise ( Sue and Garry). March 22.
You're basing that on one cruise with them Merv, we have done 8 and they would get 9 stars from me, as opposed to P&O who are only worth 5 after about 10 cruises.Mervyn and Trish wrote: ↑01 Apr 2022, 18:15No thanks. I found Celebrity's admin grossly incompetent.towny44 wrote: ↑01 Apr 2022, 16:01I wonder if the problem with P&Os admin is that no one is encouraged to question instructions from above, so the initial details are enacted, which are then queried by passengers, leading to amendments from above, which probably lead to further passenger queries, ad infinitum.
We find the on board customer services are always reluctant to escalate queries up the command chain, which often results in unsatisfactory delays to resolve the issue. We find RCI and Celebrity are the opposite, even minor problems must cross the desk of more senior management, because we nearly always get several follow up phone calls checking that we are fully satisfied with the outcome.
But despite myself, and I know of others, repeatedly pointing these sort of flaws to Southampton, nothing ever changes. Maybe P&O could do worse than poach some senior executives from the RCI group.
John
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Re: Caribbean Cruise ( Sue and Garry). March 22.
We did as well ...Mervyn and Trish wrote: ↑01 Apr 2022, 18:15No thanks. I found Celebrity's admin grossly incompetent.
Keep smiling, it's good for your well being
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- First Officer
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Re: Caribbean Cruise ( Sue and Garry). March 22.
Enjoyed reading your updates on the cruise as others have said "different" but nice that you still had a good time
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Re: Caribbean Cruise ( Sue and Garry). March 22.
You only get one chance to make a first impression.towny44 wrote: ↑01 Apr 2022, 20:10You're basing that on one cruise with them Merv, we have done 8 and they would get 9 stars from me, as opposed to P&O who are only worth 5 after about 10 cruises.Mervyn and Trish wrote: ↑01 Apr 2022, 18:15No thanks. I found Celebrity's admin grossly incompetent.towny44 wrote: ↑01 Apr 2022, 16:01I wonder if the problem with P&Os admin is that no one is encouraged to question instructions from above, so the initial details are enacted, which are then queried by passengers, leading to amendments from above, which probably lead to further passenger queries, ad infinitum.
We find the on board customer services are always reluctant to escalate queries up the command chain, which often results in unsatisfactory delays to resolve the issue. We find RCI and Celebrity are the opposite, even minor problems must cross the desk of more senior management, because we nearly always get several follow up phone calls checking that we are fully satisfied with the outcome.
But despite myself, and I know of others, repeatedly pointing these sort of flaws to Southampton, nothing ever changes. Maybe P&O could do worse than poach some senior executives from the RCI group.
I remain baffled you've done more cruises on your 5 star cruise line than your 9 star line.
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Re: Caribbean Cruise ( Sue and Garry). March 22.
It seems strange to me as well Merv, but we have done a number of winter season cruises on P&O, including 3 no fly Caribbean cruises, as well as some October and April cruises, when the US ships have returned to the Caribbean. Additionally the brexit devaluation, and Celebrity's move upmarket, has made Celebrity far more expensive, and I am from Yorkshire!!!Mervyn and Trish wrote: ↑02 Apr 2022, 17:29You only get one chance to make a first impression.towny44 wrote: ↑01 Apr 2022, 20:10You're basing that on one cruise with them Merv, we have done 8 and they would get 9 stars from me, as opposed to P&O who are only worth 5 after about 10 cruises.Mervyn and Trish wrote: ↑01 Apr 2022, 18:15
No thanks. I found Celebrity's admin grossly incompetent.
I remain baffled you've done more cruises on your 5 star cruise line than your 9 star line.
John
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Re: Caribbean Cruise ( Sue and Garry). March 22.
We were on the same cruise as sue and Garry - it was indeed a strange cruise….luckily we did not succumb to Covid - I hate to admit it but standards ( imo) have definitely dropped especially in the food dept - frozen cheese, our champagne served in a hot wine cooler - watered down shower gel…. I agree with sue that the Caribbean was very nice but I’m glad our next cruise is with Cunard - hopefully things will be abit better but who knows!!