New P&O website

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oldpoer
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New P&O website

Post by oldpoer » 30 Jun 2019, 07:04

Has anybody noticed that the peninsular club benefits have been reduced for some tiers of loyalty

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Kendhni
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Re: New P&O website

Post by Kendhni » 30 Jun 2019, 07:27

I haven't looked at them in ages since the only thing I have ever really been interested in is the 10% discount while onboard.

What changes have you spotted?

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Re: New P&O website

Post by david63 » 30 Jun 2019, 08:37

I cannot see any changes


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Re: New P&O website

Post by nannajan13 » 30 Jun 2019, 12:23

Looks as if the Caribbean tier has lost complimentary half bottle of Champagne (per cabin) on your first formal night and a Senior Officer hosted fine dining event, this now appears to apply only once you reach Baltic level

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Re: New P&O website

Post by Kenmo1 » 30 Jun 2019, 13:10

I have just entered Caribbean Tier The Peninsular Club into google and the half bottle of champagne per cabin is still showing, also the senior officer hosted table for the Caribbean lunch is still there so I think it may have been missed off the new website. So not sure what is happening with the benefits. I know there was some talk about amending the loyalty benefits system so it is possible some changes are underway.

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Re: New P&O website

Post by david63 » 30 Jun 2019, 14:12

nannajan13 wrote:
30 Jun 2019, 12:23
Senior Officer hosted fine dining event, this now appears to apply only once you reach Baltic level
That has always been at Baltic level.

The half bottle of champagne was certainly in existence in March

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Re: New P&O website

Post by towny44 » 30 Jun 2019, 14:26

david63 wrote:
30 Jun 2019, 14:12
nannajan13 wrote:
30 Jun 2019, 12:23
Senior Officer hosted fine dining event, this now appears to apply only once you reach Baltic level
That has always been at Baltic level.

The half bottle of champagne was certainly in existence in March
Both the champers and Senior Officer lunch used to apply as soon as you reached Caribbean level.
John

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Re: New P&O website

Post by daib GC » 30 Jun 2019, 15:45

towny44 wrote:
30 Jun 2019, 14:26
david63 wrote:
30 Jun 2019, 14:12
nannajan13 wrote:
30 Jun 2019, 12:23
Senior Officer hosted fine dining event, this now appears to apply only once you reach Baltic level
That has always been at Baltic level.

The half bottle of champagne was certainly in existence in March
Both the champers and Senior Officer lunch used to apply as soon as you reached Caribbean level.
Correct John but there are two lunches, on longer cruises one for Caribbean and one for Baltic/Ligurian. However the second one is the one entitled senior officers lunch. On many cruises they run out of officers to host tables as there are so many entitled to attend. I have been on more than one cruise when there has had to be 2 Caribbean lunches and 2 Baltic/Ligurian lunches.

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Re: New P&O website

Post by towny44 » 30 Jun 2019, 16:55

daib GC wrote:
30 Jun 2019, 15:45
towny44 wrote:
30 Jun 2019, 14:26
david63 wrote:
30 Jun 2019, 14:12
That has always been at Baltic level.

The half bottle of champagne was certainly in existence in March
Both the champers and Senior Officer lunch used to apply as soon as you reached Caribbean level.
Correct John but there are two lunches, on longer cruises one for Caribbean and one for Baltic/Ligurian. However the second one is the one entitled senior officers lunch. On many cruises they run out of officers to host tables as there are so many entitled to attend. I have been on more than one cruise when there has had to be 2 Caribbean lunches and 2 Baltic/Ligurian lunches.
We have done both Caribbean and Baltic lunches and both were titled as Senior Officer hosted.
John

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Mervyn and Trish
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Re: New P&O website

Post by Mervyn and Trish » 30 Jun 2019, 18:05

We couldn't move for champagne on our recent cruise. I lost count but I think it was half a bottle for loyalty, ditto two glasses at sailaway, a bottle for the suite and another bottle as a gift for our wedding anniversary. There was no lunch as it was only 7 nights.


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Re: New P&O website

Post by Ranchi » 30 Jun 2019, 18:14

We had champagne but no lunch on our las cruise because it was a seven nights. I think they may have changed the wording of the lunch criteria is it now 8 nights or more ?


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Re: New P&O website

Post by Quizzical Bob » 01 Jul 2019, 07:10

We have done both Caribbean and Baltic lunches and both were titled as Senior Officer hosted.
Not so, the Caribbean lunch has only ever been ‘officer hosted’ which is usually an entertainment officer or a junior officer of the watch. The Baltic lunch was ‘senior officer hosted’ which might have been the ship’s doctor or security officer. The food was usually better at the posher lunch.


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Re: New P&O website

Post by Ranchi » 01 Jul 2019, 10:23

QB said ‘Not so, the Caribbean lunch has only ever been ‘officer hosted’ which is usually an entertainment officer or a junior officer of the watch. The Baltic lunch was ‘senior officer hosted’ which might have been the ship’s doctor or security officer. The food was usually better at the posher lunch.’
[/quote]

I remember one year when I think it was MPW just starting on Oriana there was hell on about the Ligurian lunch. They had decided that instead of the normal lunch in the dining room that they would instead serve a special lunch in Crichton’s (have I got that right? I mean the piano lounge at the head of the stairs just off the atrium). Anyway, the special lunch turned out to be very posh but very small canapės. Not to the liking of many.
We have only occasionally troubled the scorer in the Ligurian stakes but have enjoyed both lunches. I not the absence of the lunch from the updated cruise website but it is still there on our cruise personaliser. Time will tell if it takes place.
Last edited by Ranchi on 01 Jul 2019, 10:23, edited 1 time in total.


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Re: New P&O website

Post by Ranchi » 01 Jul 2019, 15:17

Curzon Room, not Crichton’s.


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Re: New P&O website

Post by CaroleF » 09 Jul 2019, 16:41

I heard from a friend today that he and his partner have booked to go on Britannia on a Mediterranean cruise in September, so out of curiosity I went to the P&O website to look at the itinerary - he couldn't remember all the ports. Well after a very frustrating 10 mins or so I gave up. I found the cruise but when I tried to access the itinerary all sorts of peculiar things started happening. Then I remembered that there was a reference to the old P&O site on another forum so I managed to find it, accessed the old site and there as clear as anything were the full details of the itinerary. While I was at it I also looked up our Aurora cruise in September and it's so much better, so much more information than the new site. What on earth are P&O doing? It's a mess.

Carole


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Re: New P&O website

Post by Whynd1 » 10 Jul 2019, 16:26

Perhaps someone could send us all the link to the old P and O website.
I have been trying to look up a fly cruise and have given up for now.

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Re: New P&O website

Post by Manoverboard » 10 Jul 2019, 17:46

Whynd1 wrote:
10 Jul 2019, 16:26
Perhaps someone could send us all the link to the old P and O website.
I have been trying to look up a fly cruise and have given up for now.

Lindsey
Which one are you trying to look up ?


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Re: New P&O website

Post by CaroleF » 11 Jul 2019, 11:46

The site I used was
http://css.pocruises.com/ I don't think people can book on the site but there's still a lot of good information there.

Carole

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Re: New P&O website

Post by Stephen » 11 Jul 2019, 12:18

CaroleF wrote:
11 Jul 2019, 11:46
The site I used was
http://css.pocruises.com/ I don't think people can book on the site but there's still a lot of good information there.

Carole

Looks like you can book via your link Carole. I took a random fly cruise for this August and took it right up to filling in your details.
Last edited by Stephen on 11 Jul 2019, 12:20, edited 2 times in total.


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Re: New P&O website

Post by Whynd1 » 11 Jul 2019, 13:07

Thank you,I always book with my local travel agent who is a cruise specialist, but wanted Isome information before I approached them for prices.
Lindsey

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Re: New P&O website

Post by Mervyn and Trish » 11 Jul 2019, 15:11

I've not really had any bother with it. But by the time we book our next cruise they'll have changed it at least twice anyway!


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Re: New P&O website

Post by Quizzical Bob » 12 Jul 2019, 14:55

CaroleF wrote:
11 Jul 2019, 11:46
The site I used was
http://css.pocruises.com/ I don't think people can book on the site but there's still a lot of good information there.

Carole
Wonderful!
Thanks Carole, I suspect I'm not the only one to have fallen in love with you over this!

By the way, css stands for 'Cascading Style Sheets' and no, I don't know what that means either.

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Re: New P&O website

Post by Mervyn and Trish » 12 Jul 2019, 15:07

I'm still not sure what the fuss is about.

I've just followed that link and got the current site in another tab alongside, and, although the look is different, picking a random cruise it has been equally easy and the same number of clicks to get to pricing information for the different cabin grades.


Is this just about familiarity or is there a genuine issue that's passed me by completely?

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Re: New P&O website

Post by towny44 » 12 Jul 2019, 15:35

Mervyn and Trish wrote:
12 Jul 2019, 15:07
I'm still not sure what the fuss is about.

I've just followed that link and got the current site in another tab alongside, and, although the look is different, picking a random cruise it has been equally easy and the same number of clicks to get to pricing information for the different cabin grades.


Is this just about familiarity or is there a genuine issue that's passed me by completely?
The new website does seem to give varying output dependant on type of PC you use, whether its Android or Apple, and which browser you are using, so its no wonder there are different opinions, but like you Merv I don't experience many problems either on the laptop or tablet, although I do need to have my tablet vertical to ensure I can see what I am typing.
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Re: New P&O website

Post by Quizzical Bob » 12 Jul 2019, 23:27

Mervyn and Trish wrote:
12 Jul 2019, 15:07
I'm still not sure what the fuss is about.

I've just followed that link and got the current site in another tab alongside, and, although the look is different, picking a random cruise it has been equally easy and the same number of clicks to get to pricing information for the different cabin grades.


Is this just about familiarity or is there a genuine issue that's passed me by completely?
I find it very difficult to see a list of suitable cruises.
You can’t select individual months, only an inclusive range.
You can’t specify cabin types for the displayed prices.
There is too much white space and very little information on the screen.
You can’t get a summary list of available cruise from your selection filter.

There are also a lot of faulty links.


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Re: New P&O website

Post by Whynd1 » 13 Jul 2019, 07:43

I've been using the link for the old web site to look up cruises. Much better.
Thanks for posting the link.

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Re: New P&O website

Post by towny44 » 13 Jul 2019, 09:42

Quizzical Bob wrote:
12 Jul 2019, 23:27

I find it very difficult to see a list of suitable cruises.
You can’t select individual months, only an inclusive range.
You can’t specify cabin types for the displayed prices.
There is too much white space and very little information on the screen.
You can’t get a summary list of available cruise from your selection filter.

There are also a lot of faulty links.
I can do all that Bob on the new site, it does take time to load pages but does eventually give you the data.
I can select one or a number of months.
Cabin and area selection could be better, all cabins come up as guarantee first, you have to press change cabin to:- first select one of 5 locations, Aft, mid aft, mid, fwdmid , or Fwd.
After selecting area you are given a cabin, selected by the computer and a list of all cabins in that location, pity they have not followed the Princess system which shows the available cabins, but you can select one to check if its available.
I can get a full list of cruises from the filters, it creates these as you add filters so its complete for you to scroll down to after the last filter.
Not sure about the white space, I have used both laptop and tablet and they are very similar displays.
Don't know about faulty links but I agree it is unstable and using a touchscreen can be problematic.
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Re: New P&O website

Post by Finker » 13 Jul 2019, 10:14

I am unable to load anything on my Apple i pad. That goes for the awful Cunard site too.

The lady at Cunard is as frustrated as everyone else so why P @ O havent learnt from all the complaints is odd.

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Re: New P&O website

Post by Mervyn and Trish » 13 Jul 2019, 11:57

towny44 wrote:
13 Jul 2019, 09:42
Quizzical Bob wrote:
12 Jul 2019, 23:27

I find it very difficult to see a list of suitable cruises.
You can’t select individual months, only an inclusive range.
You can’t specify cabin types for the displayed prices.
There is too much white space and very little information on the screen.
You can’t get a summary list of available cruise from your selection filter.

There are also a lot of faulty links.
I can do all that Bob on the new site, it does take time to load pages but does eventually give you the data.
I can select one or a number of months.
Cabin and area selection could be better, all cabins come up as guarantee first, you have to press change cabin to:- first select one of 5 locations, Aft, mid aft, mid, fwdmid , or Fwd.
After selecting area you are given a cabin, selected by the computer and a list of all cabins in that location, pity they have not followed the Princess system which shows the available cabins, but you can select one to check if its available.
I can get a full list of cruises from the filters, it creates these as you add filters so its complete for you to scroll down to after the last filter.
Not sure about the white space, I have used both laptop and tablet and they are very similar displays.
Don't know about faulty links but I agree it is unstable and using a touchscreen can be problematic.
I agree John. Maybe it is down to the browser but like you I can do all the things Bob can't. I see no major difference in white space but many web designers agree that white space can aid clarity and is preferable to closely packed text. As for faulty links the old site has its share of those too.

Finker wrote:
13 Jul 2019, 10:14

I am unable to load anything on my Apple i pad. That goes for the awful Cunard site too.
Well they're the same basic structure so that figures. But both load fine on Trish's iPad.


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Re: New P&O website

Post by Whynd1 » 13 Jul 2019, 13:01

Cruise personaliser is down this morning, saying you do not have permission to access this site on your server. Tried different servers same story.

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Re: New P&O website

Post by Mervyn and Trish » 13 Jul 2019, 14:03

Well that's not new! Pain in the butt but been a regular feature of all of the recent iterations of the website


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Re: New P&O website

Post by Whynd1 » 13 Jul 2019, 17:56

Someone on Facebook has rung through to P and O and they are aware of the issue. It's their problem apparently.

Surprise,surprise.

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Re: New P&O website

Post by Mervyn and Trish » 13 Jul 2019, 18:37

Yes I'm sure it is. But probably nothing to do with the new website. It's a regular occurrence.

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Re: New P&O website

Post by Stephen » 13 Jul 2019, 18:41

Pee&O and technology just don't go together. But luckily the school holidays are here so no doubt they'll be exploiting some young thing to sort it all out.
Last edited by Stephen on 13 Jul 2019, 18:42, edited 1 time in total.


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Re: New P&O website

Post by Quizzical Bob » 14 Jul 2019, 21:21

Mervyn and Trish wrote:
13 Jul 2019, 11:57
towny44 wrote:
13 Jul 2019, 09:42
Quizzical Bob wrote:
12 Jul 2019, 23:27

I find it very difficult to see a list of suitable cruises.
You can’t select individual months, only an inclusive range.
You can’t specify cabin types for the displayed prices.
There is too much white space and very little information on the screen.
You can’t get a summary list of available cruise from your selection filter.

There are also a lot of faulty links.
I can do all that Bob on the new site, it does take time to load pages but does eventually give you the data.
I can select one or a number of months.
Cabin and area selection could be better, all cabins come up as guarantee first, you have to press change cabin to:- first select one of 5 locations, Aft, mid aft, mid, fwdmid , or Fwd.
After selecting area you are given a cabin, selected by the computer and a list of all cabins in that location, pity they have not followed the Princess system which shows the available cabins, but you can select one to check if its available.
I can get a full list of cruises from the filters, it creates these as you add filters so its complete for you to scroll down to after the last filter.
Not sure about the white space, I have used both laptop and tablet and they are very similar displays.
Don't know about faulty links but I agree it is unstable and using a touchscreen can be problematic.
I agree John. Maybe it is down to the browser but like you I can do all the things Bob can't. I see no major difference in white space but many web designers agree that white space can aid clarity and is preferable to closely packed text. As for faulty links the old site has its share of those too.

Finker wrote:
13 Jul 2019, 10:14

I am unable to load anything on my Apple i pad. That goes for the awful Cunard site too.
Well they're the same basic structure so that figures. But both load fine on Trish's iPad.
Fair enough M&T
When you say that you can select months, can you select, for example, May and September individually? Al that I can do is select May to September inclusive I.e. May, Jun, Jul, Aug, Sep. I can choose individual months on the original site.

On the original I can choose to display prices for balcony cabins. On the new site it only gives me inside cabins.

I would be interested in the reasons for the difference as it may be due to different browsers and webscripts.


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Re: New P&O website

Post by Whynd1 » 15 Jul 2019, 07:50

Cruise personaliser was back and accessible yesterday.

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Re: New P&O website

Post by Mervyn and Trish » 15 Jul 2019, 08:15

Yes QB. I can select months individually. I'm using Edge on Windows 10 on a Dell PC if that helps in any way. Curiously when P&O and Cunard rolled out the updated data protection stuff on its old website i had trouble with that on Edge but it worked fine on Firefox.


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Re: New P&O website

Post by CaroleF » 15 Jul 2019, 09:38

I can access the website this morning but not the Cruise Personaliser. Can anyone else?

Carole

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Re: New P&O website

Post by Ian Perth » 15 Jul 2019, 09:53

Cruise Personaliser not working for me this morning either 😟

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Re: New P&O website

Post by towny44 » 15 Jul 2019, 10:04

I think the whole site has problems, I can only get so far into a dummy booking then it freezes, and I cannot access via already booked or my details either.
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Re: New P&O website

Post by david63 » 15 Jul 2019, 11:28

Cruise Personaliser working for me just now.

As most of you will be aware I have been critical of P&O/Carnival's IT systems in the past but I think that we overlook the total size and complexity of the operation. The passenger facing systems are but a small part, and I can accept that for the passenger this is the most important part. But this system is based around Carnival's booking system and is based in the States. The Booking system then feeds into the Cruise Personaliser, which in turn feeds into the check-in system and all of the on-board passenger systems.

As for the "front facing" booking system this has, I suspect, fallen foul of the desire to appease every type of device which in today's world is an almost impossible task - especially if it is being done from across the pond as, unbelievable as it sounds, they are quite blinkered in their approach and attitude (if it aint Microsoft or Apple then it does not exist!)


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Re: New P&O website

Post by Quizzical Bob » 15 Jul 2019, 12:16

Mervyn and Trish wrote:
15 Jul 2019, 08:15
Yes QB. I can select months individually. I'm using Edge on Windows 10 on a Dell PC if that helps in any way. Curiously when P&O and Cunard rolled out the updated data protection stuff on its old website i had trouble with that on Edge but it worked fine on Firefox.
Thanks, I’ll try that combination. There obviously seems to be different experience with different browsers and possibly different scrip settings.

I’m in the middle of producing our own website so this sort of thing interests me, believe it or not.

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Re: New P&O website

Post by david63 » 15 Jul 2019, 12:54

Quizzical Bob wrote:
15 Jul 2019, 12:16
I’m in the middle of producing our own website so this sort of thing interests me, believe it or not.
There are plenty of online tutorials on how to make a website responsive, but they are not for the faint hearted!

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Re: New P&O website

Post by towny44 » 15 Jul 2019, 13:11

Quizzical Bob wrote:
15 Jul 2019, 12:16
Mervyn and Trish wrote:
15 Jul 2019, 08:15
Yes QB. I can select months individually. I'm using Edge on Windows 10 on a Dell PC if that helps in any way. Curiously when P&O and Cunard rolled out the updated data protection stuff on its old website i had trouble with that on Edge but it worked fine on Firefox.
Thanks, I’ll try that combination. There obviously seems to be different experience with different browsers and possibly different scrip settings.

I’m in the middle of producing our own website so this sort of thing interests me, believe it or not.
I cannot choose separate months either, if I select for example Jan and Apr, then all 4 months are highlighted.
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Re: New P&O website

Post by CaroleF » 15 Jul 2019, 14:47

Managed to access my Cruise Personaliser after lunch. I wanted to book some excursions - it took ages but eventually managed it - I think! Have an email saying 'all booked' so hopefully it's ok.

This probably isn't the place but does anyone have any information about either St. John's, Newfoundland or Saint John, New Brunswick? I am more mobile than I used to be but if somewhere is a long walk from the ship it does mean my ankle starts to hurt once I've arrived. How accessible are these two places and do we need to do a tour? John will walk for miles but I can't unfortunately.

Carole

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Re: New P&O website

Post by david63 » 15 Jul 2019, 15:19

CaroleF wrote:
15 Jul 2019, 14:47
Saint John, New Brunswick
If the ship docks in the same place as last year then it is about 15/20 minute walk from the ship to the centre of the town. A pretty little place that you can spend an hour or so walking round. We did the little train that took us round the town centre pointing out the main places of interest and then on to the Reversing Fall (which did not reverse!!) and then back to the town.

If you like lobster then Billy's Seafood Restaurant (next to the Market Hall) can be highly recommended for lunch


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Re: New P&O website

Post by Quizzical Bob » 15 Jul 2019, 16:47

CaroleF wrote:
15 Jul 2019, 14:47
Managed to access my Cruise Personaliser after lunch. I wanted to book some excursions - it took ages but eventually managed it - I think! Have an email saying 'all booked' so hopefully it's ok.

This probably isn't the place but does anyone have any information about either St. John's, Newfoundland or Saint John, New Brunswick? I am more mobile than I used to be but if somewhere is a long walk from the ship it does mean my ankle starts to hurt once I've arrived. How accessible are these two places and do we need to do a tour? John will walk for miles but I can't unfortunately.

Carole
St. John's NF
The ship docks right in the town but it is a mile or two walk to any of the features of interest. There are plenty of local taxis or tour operators willing to take your money off you.

St John NB
Again the ship normall docks in town and there are is a shopping mall close by. There is usually a small market with local tradesmen in what passes as a 'cruise terminal. For sights such as the reversing falls then a tour or local trip wold be necessary. It was tipping down with rain when we were there.

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david63
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Re: New P&O website

Post by david63 » 15 Jul 2019, 17:31

Quizzical Bob wrote:
15 Jul 2019, 16:47
It was tipping down with rain when we were there.
Cracking the flags when we were there :D :D

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Mervyn and Trish
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Re: New P&O website

Post by Mervyn and Trish » 15 Jul 2019, 18:18

towny44 wrote:
15 Jul 2019, 13:11
Quizzical Bob wrote:
15 Jul 2019, 12:16
Mervyn and Trish wrote:
15 Jul 2019, 08:15
Yes QB. I can select months individually. I'm using Edge on Windows 10 on a Dell PC if that helps in any way. Curiously when P&O and Cunard rolled out the updated data protection stuff on its old website i had trouble with that on Edge but it worked fine on Firefox.
Thanks, I’ll try that combination. There obviously seems to be different experience with different browsers and possibly different scrip settings.

I’m in the middle of producing our own website so this sort of thing interests me, believe it or not.
I cannot choose separate months either, if I select for example Jan and Apr, then all 4 months are highlighted.
Ah. Maybe I'm misunderstanding. I can select January. Or April. I've never tried selecting both and expecting to get a list of just those two months. I've only ever wanted one month or a range. If I wanted a cruise in April or one in January' I've always done that as two separate searches.
Last edited by Mervyn and Trish on 15 Jul 2019, 18:21, edited 2 times in total.

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david63
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Re: New P&O website

Post by david63 » 15 Jul 2019, 18:45

The selecting of months is probably by design. It is very difficult to do a search on more than one unconnected date.

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