Views on Talk Talk

[Dancing Queen]

Phew you had a lucky escape Carole TT engineers are absolute rubbish or at least the one I got was when I had to call them out, I had to agree before he came out that if the fault was found to be outside of the property there would be a £60 charge as he wouldn't be able to fix it and it would mean a visit from BT errr just exactly what am I paying for they take my money every month but apparently don't give the service when something goes wrong so I then have to pay a third party ?? of course I agreed because we had no telephone or internet.

As you might expect the TT engineer couldn't find anything wrong so BT had to come out, the fault turned out to be a broken wire between the main phone point and the extension ( BT found the fault within 20 seconds ) so in theory it should not have been charged for but good old TT took the amount from my bank anyway, I gave up after 6 months trying to get the money back all my emails were ignored and when I phoned I got the usual foreign call centre and couldn't understand a word they said.

What was really annoying was the TT engineer for some reason disconnected all the wires, I know it had to have been him because the BT engineer showed me and no-one else had been near the phone points.

[towny44]

Hard to believe that any service provider in such a competitive industry would not try to ensure that their customer service was first class; sadly most of them fail.
We use Sky and take TV, Phone and broadband from them, touch wood we have had no problems but they also score poorly on most customer service reviews.

[Dancing Queen]

This is the problem I have Towny, surprisingly we are still with TalkTalk and the reason is because when I check out other providers there are plenty of bad reviews about them too, prior to the incident I had I couldn't have praised TT enough, it's just a shame they and others let themselves down when there is a problem.

[CaroleF]

Stephen, as I understand it TT were supposed to be emailing John with a list of the TV channels that would be available to us on the package they said was the same as the package we currently have with Virgin. He had said an agreement to go ahead was dependent on that. Well, the email never arrived but a letter stating that the router would arrive, which it did, and then another letter saying when this engineer was arriving to connect it and also asking for Direct Debit details - so yes it appears they went ahead without any definite agreement from us that they should. Anyway, it's all over thank goodness, and I don't think John will dare suggest that we switch again! Having said that our Virgin TV picture started breaking up last night, in the middle of "Masterchef" - I went online and it said there was a fault in our area but an engineer was 'on the way' and it would be fixed by 11.57pm - well it was actually fixed before 11pm so it seemed that the fault was dealt with quickly and efficiently. Fingers crossed!

Carole

[oldbluefox]

You should have stuck with TalkTalk, Carole!!! 'Masterchef' was clear as a bell!!!
love
TalkTalk's Favoured One

[Manoverboard]

Talk Talk has been hacked and customers details compromised .... 3rd time this year so far !!!

It is probably best to ...

Change your TT password plus any other sites that use the same password name ... also keep an eye on Banking activity over the next month or two.

ps .. Do not click on any ' links ' on e-mails claiming to have been sent by TT.

[Whynd1]

We are with AOL who have been taken over by talk talk, haven't received a email yet so not sure if we are affected. Tried to change my password and it wouldn't let me. So frustrating.
Lindsey

[Meg 50]

we moved from AOL to BT - though my email account is still AOL.

It is cheaper, but I'm not convinced it is any better - it always - ALWAYS - crashes immediately we go online -and either have to wait a bit for it to come back, or pull out the dongle.
SD says the reception to her lap top upstairs is better so she's happy

[Whynd1]

Just received an e mail from talk talk. Managed to change our password and have rung the bank. Can do no more other than to monitor the situation.
Not good though.

Lindsey

[Manoverboard]

It seems that the fraudsters are able to order items using the stolen data and to then collect their purchases from places like Tesco who have click 'n' collect type services and no checking procedures of note.

My advice is to use a low balance secondary Bank Account for these types of direct debits rather than using one's main / joint Account as any hit is then considerably less, a replacement account is also easy to achieve and with minimum inconvenience.

[towny44]

Presumably the bank, or maybe TalkTalk, will be responsible for any losses a customer sustains as a result of this hacking, so no one should end up out of pocket.
In addition hackers probably won't have access to customers PIN numbers or indeed their banking security data, and if TT have kept records of customers 3 digit security codes in addition to the 16 digit card number then I imagine they will end up bankrupt after the likely class action that will follow. Similarly if Tesco, or others, are distance selling without the 3 digit security code then they need spanking.

[Manoverboard]

Talk-Talk are, it seems, guilty of having unsecured systems in place so could be guilty under the Data Protection Act but they are not, it was implied this morning, liable for any consequential losses ... ie monies stolen from their customer's accounts due to TT's laxidasical approach to protecting data by layers of encryption.

Tesco would have taken the order and would have followed the correct procedures for the purchase but the item would then be picked up at the store without further checking ... compare that to ordering travel monies and then needing the same card / passport at the collection point if home delivery was not utilised.

[Silver_Shiney]

Talk-Talk are, it seems, guilty of having unsecured systems in place so could be guilty under the Data Protection Act but they are not, it was implied this morning, liable for any consequential losses ... ie monies stolen from their customer's accounts due to TT's laxidasical approach to protecting data by layers of encryption.

That being the case, perhaps any banks having to recompense their customers should consider suing TT.

[towny44]

Talk-Talk are, it seems, guilty of having unsecured systems in place so could be guilty under the Data Protection Act but they are not, it was implied this morning, liable for any consequential losses ... ie monies stolen from their customer's accounts due to TT's laxidasical approach to protecting data by layers of encryption.

Tesco would have taken the order and would have followed the correct procedures for the purchase but the item would then be picked up at the store without further checking ... compare that to ordering travel monies and then needing the same card / passport at the collection point if home delivery was not utilised.

Any on line transaction I have ever used requires the 3 digit security code, AND no on line company should EVER store this information. So if TalkTalk have followed correct procedures then Tesco haven't, or vice versa.

[Manoverboard]

Talk-Talk are, it seems, guilty of having unsecured systems in place so could be guilty under the Data Protection Act but they are not, it was implied this morning, liable for any consequential losses ... ie monies stolen from their customer's accounts due to TT's laxidasical approach to protecting data by layers of encryption.

That being the case, perhaps any banks having to recompense their customers should consider suing TT.

The Banks are not liable so why would they need to recompense their customer ?

[Manoverboard]

Talk-Talk are, it seems, guilty of having unsecured systems in place so could be guilty under the Data Protection Act but they are not, it was implied this morning, liable for any consequential losses ... ie monies stolen from their customer's accounts due to TT's laxidasical approach to protecting data by layers of encryption.

Tesco would have taken the order and would have followed the correct procedures for the purchase but the item would then be picked up at the store without further checking ... compare that to ordering travel monies and then needing the same card / passport at the collection point if home delivery was not utilised.

Any on line transaction I have ever used requires the 3 digit security code, AND no on line company should EVER store this information. So if TalkTalk have followed correct procedures then Tesco haven't, or vice versa.

Agreed, to make the purchase the 3 digit security code must have been used ... the only place that info could have come from was TT as given to them by the customer when their payment plan was originally set up.

[towny44]

Talk-Talk are, it seems, guilty of having unsecured systems in place so could be guilty under the Data Protection Act but they are not, it was implied this morning, liable for any consequential losses ... ie monies stolen from their customer's accounts due to TT's laxidasical approach to protecting data by layers of encryption.

That being the case, perhaps any banks having to recompense their customers should consider suing TT.

The Banks are not liable so why would they need to recompense their customer ?

I thought banks were always liable for fraudulent transactions on your account.

[Silver_Shiney]

Talk-Talk are, it seems, guilty of having unsecured systems in place so could be guilty under the Data Protection Act but they are not, it was implied this morning, liable for any consequential losses ... ie monies stolen from their customer's accounts due to TT's laxidasical approach to protecting data by layers of encryption.

That being the case, perhaps any banks having to recompense their customers should consider suing TT.

The Banks are not liable so why would they need to recompense their customer ?

Hmm, I'll posting this reply again....

A geezer on the TV this morning was saying that, in the event of fraudulent transactions, banks refund the stolen money. My point is that, if such transactions are as a result of the TT fiasco, then the banks should sue the company.

[Manoverboard]

My point is that Banks will usually recompense any transactions that occur after the fraud is reported to therm ... in this instance TT were slow in reporting the problem cos they didn't know what it was.

The Banks are not therefore liable for any fraud that occurred between the hacking and the reporting of same.

For the sake of their customers I do however hope that it works out ok for them but either way if they have any sense at all they will leave TT in droves.

[Silver_Shiney]

Agreed, Moby, but while TT were slow in reporting the problem, if a customer reports a fraud as a result of the hack, then I maintain that TT are responsible.

[Gill W]

It would now appear that customers having their bank accounts emptied as a result of this breach is unlikely, credit card data that was accessed is encrypted.

Bank sorting code numbers and account numbers may have been accessed - but you can't actually take money from an account just by having this information.

These people who having been popping up in the media saying that they've had fraudulent transactions as a result of the TT breach? They probably need to look closer to home for the more usual explanation. A family member has got hold of their information and has gone on a spree.

[towny44]

It would now appear that customers having their bank accounts emptied as a result of this breach is unlikely, credit card data that was accessed is encrypted.

Bank sorting code numbers and account numbers may have been accessed - but you can't actually take money from an account just by having this information.

These people who having been popping up in the media saying that they've had fraudulent transactions as a result of the TT breach? They probably need to look closer to home for the more usual explanation. A family member has got hold of their information and has gone on a spree.

Correct Gill, the victims interviewed on BBC news last night only said the rogue phone call was from their internet provider, no mention of TalkTalk, which there certainly would have been if it had been them.

[oldbluefox]

There was a woman on the news this morning blaming TalkTalk because she had been scammed by a telephone call for £9000 from her account. However despite many warnings about phishing these people are taken in and give out their bank details. Uncaring though it may sound they have only themselves to blame. These calls are not a new phenomena and have been widely reported on the news and in the media. I was sorry that she had lost her money but she had only herself to blame. She said the young girl was very nice!!
Banks, telephone providers etc have warned for quite a while now that they will not ask for bank details, passwords or PIN numbers over the phone. Don't these people read security alerts?

[Silver_Shiney]

Foxy, it is common knowledge that you mustn't ride a bike on a footpath, smoke in a bus shelter, use a phone while driving, give out bank details willynilly etc etc, but there are some folks for whom the accepted rules of life do not apply.

My earlier rant was for cases where TT's hackers had used stolen data to directly raid bank accounts without çontacting the customer.

[oldbluefox]

Latest news from TalkTalk is that the hack was not as serious as first thought and no bank accounts had been compromised.
"• The number of customers affected and the amount of data potentially stolen is smaller than originally thought. Our website was attacked, but our core systems weren’t and remain secure.
• On its own, none of the data that may have been accessed could be used to leave you financially worse off.
• We don’t store unencrypted credit or debit card data on our site, so any card details which may have been accessed have the 6 middle digits blanked out. For example, it would appear as 012345XXXXXX6789. This means it can’t be used for financial transactions.
• No My Account passwords have been accessed.
• No banking details were taken that you won’t already be sharing with people when you write a cheque or give to someone so they can pay money into your account."
Sadly some people are very gullible, easily taken in and there are low-lifes out there ever ready to take advantage of them.