Sky Broadband

Unread post by **Stephen** » 23 Jul 2019, 17:56

Anyone else having trouble connecting to their Sky broadband and/or email account. All was fine a few hours ago now I cannot connect to email.

Unread post by **colin parry** » 23 Jul 2019, 18:27

Working fine in North Wales!

Unread post by **towny44** » 23 Jul 2019, 19:38

Working OK in Yorkshire, although they have recently advised me that one of my accounts has been closed because it might have been hacked. Not had time to sort it out with them yet.

Unread post by **screwy** » 23 Jul 2019, 22:55

ok in the NW but then again it would be hahaha

Unread post by **Stephen** » 24 Jul 2019, 07:32

Mmmm. A strange one. Mrs S's email is working fine. Mine keeps saying 'check username and account settings', which I have and are correct.

Might be a call to Sky.......hahaha

Unread post by **Whynd1** » 24 Jul 2019, 07:40

Good luck with that.
I hate it when technological things dont work.

Lindsey

Unread post by **Stephen** » 24 Jul 2019, 12:48

Found out the problem.

Sky have stopped all customers from logging onto their accounts. Turns out, due to new security rules all customers have to renew their login password. Apparently all customers should have been sent a letter telling them about the changes. Not at Maldon Towers they didn't.

The numpty girl didn't have much of a clue, kept diving off to get advice. After several attempts and reading between the lines I sorted it myself in the end.

Unread post by **david63** » 24 Jul 2019, 15:44

Stephen wrote: 24 Jul 2019, 12:48
Apparently all customers should have been sent a letter telling them about the changes.

Probably sent by email to the account you cannot access

Unread post by **Stephen** » 24 Jul 2019, 16:05

Sounds about right

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