No WiFi problems

[Whynd1]

Our WiFi went down on Monday ago. Were sent a new router, still the same. The green Internet button just flashes and also the wires button flashes so. Etimes. When you sign I. Its says you are connected but are unable to sign in. Talk to have refreshed the line. Bt says originally it was an outside fault now its inside. But an engineer can't come due to the virus. I am asking if a yo e on this forum has any idea of what I can do next, we have already tried the router in the master pho e socket still th same.

Many thanks I'm tearing my hair out here. No advisable as ca t go to the hairdressers.

[Manoverboard]

Did you thoroughly read the instructions … dare I ask ?

Is it Plug 'n' Play or did you need to go through a set up routine in order to ' activate ' your new router ?

A password set up is also something that may be required when using a new router.

[Whynd1]

Yes we have the new password talk talk took us through it, it won't let us sign in

[Manoverboard]

Please keep this item On Topic so that the expert ( D63 ) may be of assistance, thank you

[Onelife]

Hi whynd... not sure this will help but.....


TROUBLESHOOTING - The Green LED on top of my HUB is flashing green. Why is this happening?
If the LED on the HUB is flashing green it means that the HUB has lost connection with the home wi-fi router.
The cause of this loss could be due to;
⦁ The router was turned off for a long period time.
⦁ You have changed ISPs and were given a new router.
⦁ You have replaced your router for a better one.

To correct this problem you will need to reset the HUB and reconfigure the HUB again. These instructions can also be found on page 104 of the APP user guide.
You can use this procedure to force the hub to reset all of its settings, including Wi-Fi settings.
1. Disconnect the AC adaptor from the hub.
2. While pressing the Wi-Fi SETUP button on the rear of the hub and the CAMERA and OTHER DEVICE buttons on the side of the hub (3 buttons total), connect the AC adaptor to the hub. Do not release the buttons yet.
3. Continue to hold the buttons down until the hub’s LED indicator lights in yellow, then release the buttons.
⦁ If the hub’s LED indicator blinks in green and yellow, repeat this procedure and make sure to follow step 2 carefully.
4. Wait for the hub’s LED indicator to light in green (about 2 minutes).
5. Press and hold the Wi-Fi SETUP button until the hub’s LED indicator blinks in green.
6. Wait for the hub’s LED indicator to light in red.
⦁ The hub has been successfully reset.
7. Disconnect the AC adaptor from the hub and then connect it again to restart the hub.
8. Deregister your mobile device from the hub (see Deregistering your mobile device from the hub).

[Whynd1]

Found out earlier this afternoon that our neighbour also has talk talk. Hers is working so it seems that ours is a landline problem.
Bt engineer is booked for tomorrow but it seems they will not enter the home in light of the current situation

Our neighbour has been most kind and has given us the password to her hub.
I am most grateful such a kind thing to do as it seems it will be ages before the matter is resolved.

Thank you for rep,Kesha.

I managed to log onto Sainsburys web site this evening I have a pass and there were slots available for Monday so I booked one.

Hope everyone stays safe.

[Gill W]

That’s helpful of your neighbour.

The one positive in all this is that everyone is looking out for each other

[Manoverboard]

D63 and I believe the problem is likely to be a set-up issue, that may not prove to be the case of course.

Can you use your landline phone ?

ps .. well done your neighbour

[Whynd1]

Morning

Yes we are able use our phone and friends and family can ring through. BR say that the landline is the problem. They have cleared a fault outside but need to come inside which of course they cannot do.

[Manoverboard]

It would seem that the router cannot do a ' handshake ' with the outside World … one further thought before I leave it to the experts. Are you using a non-wired hub or an Ethernet cable to a PC ?

[Stephen]

Good old British bulldog spirit shines through again

[Onelife]

Good old British bulldog spirit shines through again

....this is a service that falls into the essential services category... young and old will feel very cut off without access to their computers.

[Whynd1]

The BT engineer has been here for the last 3 hours. He has tested both routers he thinks the new one is faulty. He has checked the outside socket and we are receiving internet to the soc,et. He has changed the master socket and the old router is now in the hall p,Hughes intonthe master socket.
Our problem is with our provider talk talk, he was trying for over 45 mins to get through.
So we will resume on Monday. Cost of engineer was £85. He did recommend we upgrade to fibre we will.
We thanked him very much for coming out and he said he feels personally its essential at this moment to have internet access and was more than happy to come out. It will probably be him that comes out on Monday.

[Whynd1]

A quick update.
The engineer was here again today. Mostly mending the line at certain junctions outside.
He did retest the new router and it still doesn't work so thats going back.
The old one is working now. We should not be charged the £85 as the fault was eventually found to be outside the home.
Will give it a day or two then will upgrade to fibre.

What a palaver and it's taken a whole week to get sorted.

[towny44]

A quick update.
The engineer was here again today. Mostly mending the line at certain junctions outside.
He did retest the new router and it still doesn't work so thats going back.
The old one is working now. We should not be charged the £85 as the fault was eventually found to be outside the home.
Will give it a day or two then will upgrade to fibre.

What a palaver and it's taken a whole week to get sorted.

That sounds a bit similar to our experience Lindsey. We were having regular failures of the line, sometimes even the phone connection, I lost track of the number of engineers that I told I thought it might be the looseness of the line from the telegraph pole to the house, only a matter of about 20ft, until eventually one windy day one engineer looked up to watch it waving about, checked it and found it was badly fraying where it was fastened onto the house.
Aa a result we ended up with a new main connection inside the house and a top range broadband and phone socket, all free because the fault ended up being outside.

[Stephen]

A quick update.
The engineer was here again today. Mostly mending the line at certain junctions outside.
He did retest the new router and it still doesn't work so thats going back.
The old one is working now. We should not be charged the £85 as the fault was eventually found to be outside the home.
Will give it a day or two then will upgrade to fibre.

What a palaver and it's taken a whole week to get sorted.

These things are never straight forward Lindsey. I'm still thinking about upgrading to fibre but I know deep down there will be problems no matter how good the ISP reviews are. Good to know your service is up and running again. It's better than nothing, especially in these current times.

[Manoverboard]

Everybody has got a BT story to tell … could be a Topic in its own right.

ps ... soon be fixed