Coincidence or ...

[david63]

Yesterday afternoon a BT Openreach vehicle was seen going up our road and shortly after the broadband connection kept dropping, shortly followed by the landline dropping in and out. Later the broadband stabilised and the landline has gone off completely.

If I was one of a cynical nature I would say that the two were connected.

Having reported the fault to BT the fault tracker said that it would be fixed by the end of Monday, now that has moved to the end of Tuesday

[Manoverboard]

They've been pulling your cables out of the cabinet to replace them with ours ... or so I was told

[cruisin_duo]

Hope it gets fixed soon.

[screwy]

A couple of years ago, Openreach we’re working directly outside our house,hey,suddenly the landline goes down.! We told the engineer who said we would have to report it,asked why he couldn’t do it while his head was in the hole and he had presumably caused the problem,he said the fault had to be reported and it would take about 2 days.. I would liked to have put the rest of him down the hole..but I’m a nice guy.

[Stephen]

Yesterday afternoon a BT Openreach vehicle was seen going up our road and shortly after the broadband connection kept dropping, shortly followed by the landline dropping in and out. Later the broadband stabilised and the landline has gone off completely.

If I was one of a cynical nature I would say that the two were connected.

Having reported the fault to BT the fault tracker said that it would be fixed by the end of Monday, now that has moved to the end of Tuesday

I'm amazed they admitted the fault was with them. Normally with broadband and telecom companies they'll deny it to the bitter end.

[david63]

I'm amazed they admitted the fault was with them.

I didn't say that they admitted anything - only that I have reported it (on line) and have a reference number

[Stephen]

I'm amazed they admitted the fault was with them.

I didn't say that they admitted anything - only that I have reported it (on line) and have a reference number

I never said you did.

the fault tracker said that it would be fixed by the end of Monday

[david63]

All fixed and guess what? A cable had been damaged in the cabinet

[Stephen]

.

[david63]

A follow up.

Yesterday I got my BT bill for the period when we had the fault. On the bill was a charge of 50p for a one second call to 123 (speaking clock) made on the 15th July - the day we had the fault on the line.

Looking around the Internet it appears that this is a common trick that the engineers use to check the line rather than using the longer number that they are supposed to use.

Needless to say my complaint has been with BT - on a matter of principle (and it will cost them more that 50p to just respond!)

[cruisin_duo]

David don’t the engineers work for Open Reach rather than BT. Small point, but when I had a BT fault that’s the explanation I was given. Semantics I know.

[Manoverboard]

A follow up.

Yesterday I got my BT bill for the period when we had the fault. On the bill was a charge of 50p for a one second call to 123 (speaking clock) made on the 15th July - the day we had the fault on the line .....

Surely one should have an ' unlimited ' tariff rather than every single call being a unique charge
.

[david63]

Surely one should have an ' unlimited ' tariff rather than every single call being a unique charge

One does - but "special" numbers don't come under that umbrella

don’t the engineers work for Open Reach rather than BT.

Yes - but it is BT that is charging me

[Manoverboard]

Surely one should have an ' unlimited ' tariff rather than every single call being a unique charge

One does - but "special" numbers don't come under that umbrella

Ah so, I should have spotted that