Mervyn and Trish wrote: 18 Jan 2023, 18:45
Have you seen Starmer's brilliant idea to allow patients to refer themselves to hospital consultants rather than having to go via a GP? Can you imagine how that's going to work when most people can't even make a sensible decision about when they need to go to A&E? People with cancer won't be able to get an appointment for months and months because the specialists will be tied up seeing people with eczema and hay fever.
In principle I don't disagree but as you say it is doomed if patients were to be allowed to just make an appointment with a consultant.
Take a look at the current system:
1. You phone your GP for an appointment (anything up to an hour on the phone) and are given a phone appointment in three weeks time.
2. GP says at the phone appointment needs to have a "face to face" appointment in another three weeks time.
3. GP says a face to face appointment that it has to be referred to the hospital.
4. Get hospital appointment in six weeks.
5. Hospital appointment is cancelled due to "unforeseen circumstances" so another appointment in three months (actually you were never going to get the first appointment but you had to be given that in order to "tick the box")
6. Have hospital appointment and told you need x-ray/scan/tests.
7. Get appointment for tests etc. in six weeks time.
8. Have tests but told you need to see consultant again.
9. Receive consultant appointment in six weeks and told you will be on the waiting list for treatment - but that will be some time in the future!
So you wait six moths to be told what you already know!!
My approach would be to have an online triage system (yes I know that the NHS IT is second only to P&O!) where you are asked a series of questions with options. At the end of the questions you are given the route that you should go down which would start at one end by visiting your pharmacy for some medication to going to A&E where you would already have been checked in and told to go in three hours. I am not saying that this system would be perfect but neither is the current system. Obviously you would use common sense and call an ambulance in an emergency.
So under this system you would go straight to point 7 above.
This might sound fanciful but some of it is already in use in some hospital trusts.