BT: Whatever happened to customer service?

[Susan Watt]

The place I worked at in Newcastle upon Tyne had a Kingston Communication system in. Myself and a colleague were sent down there for training.

[Keechy]

Kingston Comms has fingers in many pies these days. A few years ago I worked on telephone systems in London which used KC trunks which were based in Reading, so the users had a London office with the number 01189 xxx xxx.

KC do some excellent deals. I have a telephone/broadband bundle which gives me unlimited free local calls, free national calls after 7 pm and at weekends with 120 free mobile call minutes at weekends plus 35 Gb of data. All this for £30.99 per month.

Advert over DK can use the savings to pay for more cruises.

[Dark Knight]

Keechy
I have got the same deal as you describe and all done with the minimum of fuss or hysterics. You are preaching to the converted

[Kendhni]

For those on BT it may be worth looking at one of their business packages which may work out cheaper and has some added benefits

[howard18]

For those on BT it may be worth looking at one of their business packages which may work out cheaper and has some added benefits

I use BT for Business. Have been with them for several years. I can't fault it. Pay about £20 per month - unlimited downloads. Speed about 13mb.
I think DK has just been very unlucky. However I understand that Kingston do have a good reputation.

[Dark Knight]

we recived another letter from BT promising we would be up and running by the 5th of July, which funny as they have not got our business or have they even rung to explain what went wrong, this is the 3rd promisary note from BT and each one has been a lie
Unlucky is one thing, blatant lies and misinformation is another