Schools now Doctors

[haveabeer]

One of our grandchildren was sent home today complaining about an earache on looking he has a small lump appeared on his ear so we rang the Dr surgery and guess what they now close on a Tuesday afternoon for staff training we could not even book an appointment for tomorrow what is going on there seems to be a pattern here Schools inset days now Dr's what next police fire brigade ambulance drivers
We had to take him to A&E no wonder our Hospitals are at breaking point

[Silver_Shiney]

sorry to hear that, hope the little chap is better

[jay-ell71]

Good Lord. What are we coming to? Hope your little one gets better soon. A & E is no place for a little person. These days we have to be ill Monday to Friday, between 9 and 5 but not on Tuesdays. Its a disgrace. What are they "training" the staff for? How to be inaccessible to the patients? It happens at my surgery too.

[GillD46]

The training can involve things like CPR and resus, infection control etc all of which have to be regularly updated and certificated and often means someone brought in to conduct the training session which is why they might close for an afternoon.

However, there will ALWAYS be a Dr on- call for emergencies.

PS hope the little chap improves soon.

[ChesterfieldJohn]

The training can involve things like CPR and resus, infection control etc all of which have to be regularly updated and certificated and often means someone brought in to conduct the training session which is why they might close for an afternoon.

However, there will ALWAYS be a Dr on- call for emergencies.

PS hope the little chap improves soon.

Our doctor do this every last wedneaday of the month.

Surely it isnt to difficult to keep a skeleton staff running the surgery.

[GillD46]

The training can involve things like CPR and resus, infection control etc all of which have to be regularly updated and certificated and often means someone brought in to conduct the training session which is why they might close for an afternoon.

However, there will ALWAYS be a Dr on- call for emergencies.

PS hope the little chap improves soon.

Our doctor do this every last wedneaday of the month.

Surely it isnt to difficult to keep a skeleton staff running the surgery.

For certain training, it is important everybody attend - apart from the Dr on-call.

[ChesterfieldJohn]

The training can involve things like CPR and resus, infection control etc all of which have to be regularly updated and certificated and often means someone brought in to conduct the training session which is why they might close for an afternoon.

However, there will ALWAYS be a Dr on- call for emergencies.

PS hope the little chap improves soon.

Our doctor do this every last wedneaday of the month.

Surely it isnt to difficult to keep a skeleton staff running the surgery.

For certain training, it is important everybody attend - apart from the Dr on-call.

Why cant they schedule it twice then and split the staff?
To me its another example of not caring about the patients.

John

[GillD46]

That would be great if it wasn't so difficult to schedule some of these things. But believe me, very few Practices have no thought for the patients! The training is for the benefit of the patients!

[ChesterfieldJohn]

That would be great if it wasn't so difficult to schedule some of these things. But believe me, very few Practices have no thought for the patients! The training is for the benefit of the patients!

What would we say if the bank closed for training or the supermarkets or the bus companies stopped running for an afternoon?

Our surgery has about 10 doctors and at least the same receptionists and also admin staff and a general manager.
Not to mention nurses and phlebotamists.

I am sure that not all these attend every training session.
John

[GillD46]

I'm sure most Practices do what they feel best - certainly my husband did!

[ChesterfieldJohn]

I think its a change in culture, at one time doctors were always available and always someone from your own practise was on call.
Now its all passed to oncall doctors who have no patient information.

A lot of doctors now seem to see it as a 8:30 to 18:00 job.

John

[haveabeer]

The training can involve things like CPR and resus, infection control etc all of which have to be regularly updated and certificated and often means someone brought in to conduct the training session which is why they might close for an afternoon.

However, there will ALWAYS be a Dr on- call for emergencies.

PS hope the little chap improves soon.

Sorry i drove to the surgery to see if could get an appointment the place was locked up and looked desserted why should patients have to suffer why cant these training sessions be held after surgery does the receptionist need to be trained in all things medical all we wanted was an appointment for tomorow if we rang tomorrow the chances are we would have to wait till thursday

[The Tinker]

[quote][/quote]What would we say if the bank closed for training or the supermarkets or the bus companies stopped running for an afternoon? - quote from John

In my area - the bank closes for training every week for at least an hour in the morning

[david63]

From recent experiences with the NHS I feel that it is time that it regained its focus be be "customer" centred rather than "box ticking/target" centred.

[Dancing Queen]

I've just been watching "Holby" wouldn't it be nice if in reality it was really like this

[ChesterfieldJohn]

What would we say if the bank closed for training or the supermarkets or the bus companies stopped running for an afternoon? - quote from John

In my area - the bank closes for training every week for at least an hour in the morning

Must be a rural sub office then

John

[countryfan]

I can see why there is training and we would be only to grateful if something that is learned during those sessions saved our life but why do the surgeries need to close about 1.00pm and then not reopen until the next morning. Are the sessions that long or could there be a surgery from say 5.00 to 6.30 for emergencies.

[arcadialover]

Hope little one feels better soon.

Our doctors drives me mad. Partner rang yesterday to get an appointment. Told him there was nothing for 3 weeks. As it wasn't urgent he said that would be fine. However they wouldn't let him make an appointment so far in advance. So he was advised to ring back the next day when they open as they keep back some same day appoinments. Ok if you have a job where you can make phone calls and then sit fpr ages listening to the music whilst being told you are 99 in the queue!!!

He rang back this morning and after being on hold for 9 mins got an appointment for this evening. However this seems so wrong because it isn't urgent and he may now be taking an appointment from someone who really needs to be seen today. Total madness in my opinion. Don't have this problem when we phone the vets.

Our surgery is closed every wednesday afternoon so I would expect any training to be done then and not close on another day.

GGGGRRRRRRRR.

[jay-ell71]

I've just been watching "Holby" wouldn't it be nice if in reality it was really like this

Oh Jo this is my one "Soap" indulgence and how I agree with you, the characters are all saints. (except Jac of course!!!!)

Seriously......

In our experience, in an emergency, the NHS is par excellence. If you are just another patient worrying about something, then the system is a little casual. Regarding the "closed for training". ... Every week? surely this is not reasonable. When I was a Drs receptionist (definitely not a dragon) the surgery was open from 8.30am - 7.00pm. The receptions worked in three shifts each day, throughout the week and on Saturday mornings from 8.30am till noon. (no training periods). We had at least one doctor on duty for all of those times. Now, my surgery is open from 8.30am till 6.00pm but closed from 1 - 2pm. No appointments on Friday afternoon (emergencies only) and closed on Saturdays. No house calls, they used to do house calls years ago of course.

[david63]

Partner rang yesterday to get an appointment.

Can you not book appointments on-line?

I was even able to book an appointment for a flu jab on line

[arcadialover]

Partner rang yesterday to get an appointment.

Can you not book appointments on-line?

I was even able to book an appointment for a flu jab on line

No that option is not available. In the last few weeks they have introduced that we can do repeat perscriptions on line. And another thing it is a premium number that you have to ring.

[haveabeer]

We can't ring for appointment we have to ring then they get the Dr to ring you probably not your own Dr you are given an approx time usually an hr time scale.
Then the Dr decides if you can get an appointment.

[Not so ancient mariner]

The problem is that GP practices are independent businesses that have a contract to provide services on behalf of the NHS


...........and for some their business interests come very much before their clinical ones!

[Silver_Shiney]

And another thing it is a premium number that you have to ring.

Have you tried http://www.saynoto0870.com/ to find their real number?

[ItsmeAnnC]

Mine has changed from an 0845 number to an 01 number. It looks like a normal landline number, but when I ring it from my land line a message says, "Calls to this number will cost 5p per minute plus your usual BT call set up fee. Calls from mobiles may be considerably more." I get free landline calls in my mobile package, but not this one! It doesn't pay to be ill. I have complained to the practice, but you can hear the shoulder shrug on the other end.