The Most Incompetent Company You Have Dealt With

[gfwgfw]

This really takes the biscuit

Many years ago Betty and I employed our Bank - Midland now HSBC to write both our very simple wills

Both our wills were lodged with the Midland together with the deeds of or house plus other important documents

Dear oh dear the bank has lost all our documents and of course we are able to get the necessary probate
documentation to conclude Betty's estate

This has been very traumatic for me and the family

To speak face face to a senior member of the Bank was impossible, so we were forced to seek the aid of a solicitor to act for us, his hourly rate is £215 per hour plus VAT, seven months later my documents were found and sent to my Son's local bank, which took 23 days

Unbloodybelieavable

The slightly miffed Giant

[Silver_Shiney]

That is totally unacceptable, Graham, and I trust HSBC will be refunding the legal fees that THEY obliged you to incur.

[gfwgfw]

To date I/WE have been totally unable to talk face to face with any HSBC our upstairs buddies

However through the many cyber/phone outrages we now have the necessary documents for completion probate of my beautiful Betty's modest estate

Beware dear shipmates - loosing a much beloved is very pricey with lots of emotions

Just pleased to see the light at the end of a bleedy long tunnel

[haveabeer]

Santander are proper hopeless
I would change banks tomorrow , if I trusted them to swop my account properly, but I don't

Dont do it DK my wife did after having untold issues with Santander she decided to change banks boy was it painful

[oldbluefox]

Good luck with Santander. If ever you have a problem it's easier getting into Fort Knox than getting somebody who will do anything to help you. Even those in the branches seem to be unable to break in. However when things get really bad a quick letter to the Chief Exec gets a quick response, but you shouldn't need to do that.

[Silver_Shiney]

Good luck with Santander. If ever you have a problem it's easier getting into Fort Knox than getting somebody who will do anything to help you. Even those in the branches seem to be unable to break in. However when things get really bad a quick letter to the Chief Exec gets a quick response, but you shouldn't need to do that.

That worked for me in the days when it was Flabby National

[cornmillgirl]

Santander are proper hopeless
I would change banks tomorrow , if I trusted them to swop my account properly, but I don't

I thought that used to work in a bank, so I was very cynical, but recently swopped from Halifax to Nationwide with the new switching system,
it went without a hitch with the 7 days they said it would.

[oldbluefox]

I contacted a firm the other day but not one of the options would fit what I wanted to know but one of the options was 'Customer Liaison' so I decided to go with that as the closest fit.
I got through to a very sniffy madam who said, 'But this is Customer Liaison!!'
I told her, 'Indeed! I am a customer and I'm liaising with you to find out........................... as my query does not fit any of your options.'
She was really put out but it's another example of firms full of Jobs Worths.

I'm still no better informed what she would mean by 'Customer Liaison' - another fancy title which means little but keeps somebody in a job?