Frequent login request

Please post any problems that you encounter here
User avatar

david63
Site Admin
Site Admin
Posts: 10929
Joined: January 2012
Location: Lancashire

Re: Frequent login request

Unread post by david63 »

Today I have been doing some investigating.

I have been running speed tests on the site during the day and there is no problem with the speed of accessing the board.

One common denominator with those who are having speed issues is that you are using the Chrome browser - this is not the problem as there are others also using Chrome who are not having any speed issues. In fact when I accesses the site with Chrome it was actually quicker than when I use Firefox, but that may be more to do with the number of add-ons that I have with Firefox.

This brings me to the conclusion that there is something on the local PC that is slowing this site down such as some Internet security program or possibly router configuration.

Sorry but I cannot be of any more help without knowing what is on everyone's PC and how it is configured.

User avatar

Manoverboard
Ex Team Member
Posts: 13014
Joined: January 2013
Location: Dorset

Re: Frequent login request

Unread post by Manoverboard »

They could try turning off their Internet Security software / facility to see if that helps :angel:
Keep smiling, it's good for your well being

User avatar

Kendhni
Ex Team Member
Posts: 6520
Joined: January 2013

Re: Frequent login request

Unread post by Kendhni »

Manoverboard wrote: 09 Feb 2022, 08:03
They could try turning off their Internet Security software / facility to see if that helps :angel:
I am assuming that is said tongue in cheek, but that is the worst possible advice to people that are not computer literate and may think that you are serious.

If it is any help I have run checks on
- Chrome (fully loaded with extensions) - consistently very slow
- Chrome incognito mode - consistently very slow
In all the following it was a bit mixed. Once a page was cached (loaded for the first time it remained very quick, but the first load was very slow)
- Edge (no extensions)
- Edge incognito mode
- Brave (no extensions)
- Brave incognito mode

I should add that my computer is not the best example to use since, due to the nature of my work and company policy, there is a lot of security and protection software running on it.

User avatar

Onelife
Captain
Captain
Posts: 14150
Joined: January 2013

Re: Frequent login request

Unread post by Onelife »

Is there anything here that might help Maureen?

https://uk.pcmag.com/networking/130899/ ... -wont-load

User avatar

Manoverboard
Ex Team Member
Posts: 13014
Joined: January 2013
Location: Dorset

Re: Frequent login request

Unread post by Manoverboard »

Kendhni wrote: 09 Feb 2022, 08:26
Manoverboard wrote: 09 Feb 2022, 08:03
They could try turning off their Internet Security software / facility to see if that helps :angel:
I am assuming that is said tongue in cheek, but that is the worst possible advice to people that are not computer literate and may think that you are serious.
If they are not savvy then they shouldn't do it but turning it off just to run a test on this site and then turning it back on again is not an issue as far as I am concerned.
Keep smiling, it's good for your well being

User avatar

Manoverboard
Ex Team Member
Posts: 13014
Joined: January 2013
Location: Dorset

Re: Frequent login request

Unread post by Manoverboard »

Another question that I would ask is ... " Is the site slow because you are using it as soon as the device switches on or after it has been on for, say, half an hour ? "
Keep smiling, it's good for your well being

User avatar

towny44
Deputy Captain
Deputy Captain
Posts: 9668
Joined: January 2013
Location: Huddersfield

Re: Frequent login request

Unread post by towny44 »

Manoverboard wrote: 09 Feb 2022, 10:19
Another question that I would ask is ... " Is the site slow because you are using it as soon as the device switches on or after it has been on for, say, half an hour ? "
My phone is never off, but I have no speed issues, so maybe that's why.
John

Trainee Pensioner since 2000

User avatar

Manoverboard
Ex Team Member
Posts: 13014
Joined: January 2013
Location: Dorset

Re: Frequent login request

Unread post by Manoverboard »

towny44 wrote: 09 Feb 2022, 11:37
Manoverboard wrote: 09 Feb 2022, 10:19
Another question that I would ask is ... " Is the site slow because you are using it as soon as the device switches on or after it has been on for, say, half an hour ? "
My phone is never off, but I have no speed issues, so maybe that's why.
Yeah ... makes sense to me :thumbup: but what about the guys who are having problems I wonder ?
Keep smiling, it's good for your well being

User avatar

Mervyn and Trish
Commodore
Commodore
Posts: 17014
Joined: February 2013

Re: Frequent login request

Unread post by Mervyn and Trish »

Mine is off sometimes and I've never had the speed issue on phone, tablet or PC.

User avatar

Topic author
Stephen
Commodore
Commodore
Posts: 17750
Joined: January 2013
Location: Down South - The civilised end of the country :)

Re: Frequent login request

Unread post by Stephen »

Mervyn and Trish wrote: 09 Feb 2022, 13:22
Mine is off sometimes and I've never had the speed issue on phone, tablet or PC.
Your obviously using the right type of coal :D


Barb44
Third Officer
Third Officer
Posts: 103
Joined: April 2013

Re: Frequent login request

Unread post by Barb44 »

My Apple MacBook (using Safari) is never switched off and I always have the slowness problem. However I don't have the problem on my I-pad (also using Safari).
Last edited by Barb44 on 09 Feb 2022, 22:33, edited 1 time in total.
Barbara x

User avatar

Onelife
Captain
Captain
Posts: 14150
Joined: January 2013

Re: Frequent login request

Unread post by Onelife »

Hi Barb…it would appear that loading issues using Safari (Macbook) are more common than one would expect.

Might be worth starting at the top and working down the list?

https://appletoolbox.com/safari-5-0-slo ... d-try-fix/


MaureenB
Second Officer
Second Officer
Posts: 241
Joined: January 2013

Re: Frequent login request

Unread post by MaureenB »

Manoverboard wrote: 09 Feb 2022, 10:19
Another question that I would ask is ... " Is the site slow because you are using it as soon as the device switches on or after it has been on for, say, half an hour ? "
My phone is never off, and my laptop is also on all the time except for weekly or so restarts to clear stuff.

The mystery deepens : :problem:

User avatar

towny44
Deputy Captain
Deputy Captain
Posts: 9668
Joined: January 2013
Location: Huddersfield

Re: Frequent login request

Unread post by towny44 »

Not sure if this helps, but I always use the active topics feature to switch from thread to thread which highlights where unread posts exist, and I use the little arrows to quickly move to the top of the page. I rarely use the main menu to access the site, unless I want to find if an existing thread exists that I might be able to use for a new post I want to make.
John

Trainee Pensioner since 2000

User avatar

Gill W
Senior First Officer
Senior First Officer
Posts: 4897
Joined: January 2013
Location: Kent

Re: Frequent login request

Unread post by Gill W »

For what it’s worth, I have the slowness issue on both my iPhone and iPad, which are never turned off.

I also have the issue on my PC, which I switch off at the end of the day. But the problem is experienced whenever I use my PC to access the site - CC is not the first site I access, so the computer has usually been on for several hours if I use my PC to access CC.

I have the problem across all devices and browsers, whether on Wi-Fi or 4G, and I do not have the same security software on all devices.

I have no problems on any other website.
Gill

User avatar

Mervyn and Trish
Commodore
Commodore
Posts: 17014
Joined: February 2013

Re: Frequent login request

Unread post by Mervyn and Trish »

towny44 wrote: 10 Feb 2022, 10:13
Not sure if this helps, but I always use the active topics feature to switch from thread to thread which highlights where unread posts exist, and I use the little arrows to quickly move to the top of the page. I rarely use the main menu to access the site, unless I want to find if an existing thread exists that I might be able to use for a new post I want to make.
Yes like you I use either active posts or unread posts to find topics. I only use the main menu if I wish to post a new topic.

User avatar

Kendhni
Ex Team Member
Posts: 6520
Joined: January 2013

Re: Frequent login request

Unread post by Kendhni »

Could it be ISP related
I use Sky and am experiencing the slow reaction times.

User avatar

Manoverboard
Ex Team Member
Posts: 13014
Joined: January 2013
Location: Dorset

Re: Frequent login request

Unread post by Manoverboard »

Mervyn and Trish wrote: 10 Feb 2022, 11:31
Yes like you I use either active posts or unread posts to find topics. I only use the main menu if I wish to post a new topic.
For a New Topic just look at the Topics and click on say ' General Chat '... then you can raise a Topic within that Forum :angel:

I use BT and have no issues on this site ... yet :lol:
Last edited by Manoverboard on 10 Feb 2022, 12:24, edited 1 time in total.
Keep smiling, it's good for your well being

User avatar

Gill W
Senior First Officer
Senior First Officer
Posts: 4897
Joined: January 2013
Location: Kent

Re: Frequent login request

Unread post by Gill W »

Kendhni wrote: 10 Feb 2022, 12:18
Could it be ISP related
I use Sky and am experiencing the slow reaction times.
I asked that a few weeks ago, and it didn’t seem to be a common factor. I’m with Virgin, and also experience the same issue when I use data on O2 (although they are now part of Virgin)

I only have the problem when signed in, if browsing when I’m logged off, it’s all super speedy.
Gill

User avatar

Jan Rosser
Senior First Officer
Senior First Officer
Posts: 2554
Joined: January 2013
Location: South Wales

Re: Frequent login request

Unread post by Jan Rosser »

I use a MacBook Air, iPad and iPhone none of which are switched off unless updating etc which requires a log off. My phone sometimes asks me to log back in to this site but this doesn't happen often and never on the MacBook or the iPad. I go straight to Quick links and click on "new posts" or "unread posts" and use the up and down arrows to quicken access. I use Safari on all my appliances. I just don't have the issues being talked about so it must be so frustrating particularly to David and those who are in how to solve the problems.
Janis

User avatar

Kendhni
Ex Team Member
Posts: 6520
Joined: January 2013

Re: Frequent login request

Unread post by Kendhni »

Does anyone else occasionally get the 'My SQL Server has gone away [2006]' error.
I try to open multiple pages as new tabs in quick succession I quite often get this

User avatar

Topic author
Stephen
Commodore
Commodore
Posts: 17750
Joined: January 2013
Location: Down South - The civilised end of the country :)

Re: Frequent login request

Unread post by Stephen »

Like Ken I’m with Sky but have no issues.

User avatar

david63
Site Admin
Site Admin
Posts: 10929
Joined: January 2012
Location: Lancashire

Re: Frequent login request

Unread post by david63 »

Kendhni wrote: 10 Feb 2022, 13:23
Does anyone else occasionally get the 'My SQL Server has gone away [2006]' error.
I do occasionally - but that is no different to many other sites.


MaureenB
Second Officer
Second Officer
Posts: 241
Joined: January 2013

Re: Frequent login request

Unread post by MaureenB »

Kendhni wrote: 10 Feb 2022, 12:18
Could it be ISP related
I use Sky and am experiencing the slow reaction times.
I'm with BT

No help there then!!


anniec
Senior Second Officer
Senior Second Officer
Posts: 669
Joined: December 2014

Re: Frequent login request

Unread post by anniec »

MaureenB wrote: 10 Feb 2022, 14:17
Kendhni wrote: 10 Feb 2022, 12:18
Could it be ISP related
I use Sky and am experiencing the slow reaction times.
I'm with BT

No help there then!!
Plusnet so I'm no help either. It is something specific to this site only.

Return to “Forum Problems/Discussion”