Frequent login request

[Stephen]

I have been requested to login twice within the last three days. I alway tick the ‘remember me’ box so why the frequent logins.

Unless Davids trying to tell me something

[david63]

Nothing I have done.

Perhaps a browser issue - which browser are you using?

[Kendhni]

Did you run a cleaning tool like ccleaner, wise, diskcleanup etc.?
Did you clear browser cache/cookies?
Where you using an incognito browser window?
Did you receive windows updates or restart your computer?

[Stephen]

Nothing I have done.

Perhaps a browser issue - which browser are you using?

Ipad

[Stephen]

Did you run a cleaning tool like ccleaner, wise, diskcleanup etc.?
Did you clear browser cache/cookies?
Where you using an incognito browser window?
Did you receive windows updates or restart your computer?

No

[Stephen]

Nothing I have done.

Perhaps a browser issue - which browser are you using?

Ipad -Google Chrome

[Mervyn and Trish]

I have the same issue on my Android phone and tablet.

[david63]

Probably one of the many issues with Chrome.

Chrome used to be a good browser but of late there are endless problems with it.

[towny44]

I use chrome and have no issues as yet.

[CaroleF]

I too use Chrome and haven't had to log on.

Carole

[david63]

A lot depends on which version of Chrome you use - and don't ask me which versions are good and which are bad as I don't know.

[Stephen]

All good this morning David.

It wasn’t a problem, just wondered why. Oh well, one of those things I guess.

I blame Boris

[Kendhni]

Probably one of the many issues with Chrome.

Chrome used to be a good browser but of late there are endless problems with it.

I think more than likely an OS glitch, particularly on mobile devices. Both Android and iOS can do strange things as part of battery preservation. It caused us a major headache earlier this year ... we hadn't changed the software, but several hundred users complained that one of the features in our software had stopped working ... we could not reproduce it on any of our devices in house (despite an all hands silver bullet) ... but a couple of days later it magically went away.

We had a good laugh at some of the feedback we got; one group saying how their worlds had ended and that our IT department was useless; and another group saying thank you for fixing the problem so quickly ... we had actually done nothing. One of our teams eventually found the problem .. a rogue update to the OS (reversed out a couple of days later).

Apart from 1 serious issue (about July time this year) I find chrome to be highly reliable ... and it better flamin well remain that way because 78% of our user sessions use chrome. There is also a file upload issue with Chromium (affects all browsers using that engine).

[Mervyn and Trish]

I'm not consciously using Chrome, but the standard browser built into my phone. However, you experts will maybe know if that is itself Chrome based. From my experience, including a recent OS innate, Ken's explanation sounds very feasible and fits the symptoms.

[CaroleF]

Having said I was having no problems using Chrome, I'm now having to log in each day when I try to access the site. However, if I try to log on later the same day it seems to get straight in. This is on an HP laptop. Also each topic seems to be slow coming up when I click on a heading. I haven't had any recent updates to my laptop. It's just annoying, not a real problem.

Carole

[MaureenB]

I don't have to log in each time I go onto the site (and I use Chrome) but it is very slow on entering and takes ages to change topics. I have cleared my cookies and history but it has made no difference. Anyone got any ideas? I don't have this problem on any of my other frequently used "favourites". My broadband speed is very fast as a rule.

[Stephen]

I have just had to login again as well. Not a problem but I thought the idea of checking the ‘keep me logged in’ box was supposed to stop having to do this.

I’m also using Chrome.

[anniec]

The site has been very slow for me as well, plus have to log in every time when using my 'phone (not when using my laptop).

[david63]

Accessing any site from a mobile device can require frequent logins due to the fact that most mobile networks use a range of IP addresses and the one that you use at any given time can be different to the one that you last used and a change in IP address can require logging in again.

[MaureenB]

Accessing any site from a mobile device can require frequent logins due to the fact that most mobile networks use a range of IP addresses and the one that you use at any given time can be different to the one that you last used and a change in IP address can require logging in again.

I have the same slow speed on this site on my Laptop,Tablet and phone. Never had this problem before except in the last week or so.

[anniec]

Accessing any site from a mobile device can require frequent logins due to the fact that most mobile networks use a range of IP addresses and the one that you use at any given time can be different to the one that you last used and a change in IP address can require logging in again.

After having a problem with an IP address indicating to Cunard that I was in the US and thus only showing me prices in USD, I now have a static IP address, so that's not the reason for me.

[anniec]

Oops, it was so slow to post that I sent it twice.

[poole boy]

I don't have to log in each time I go onto the site (and I use Chrome) but it is very slow on entering and takes ages to change topics. I have cleared my cookies and history but it has made no difference. Anyone got any ideas? I don't have this problem on any of my other frequently used "favourites". My broadband speed is very fast as a rule.

This is exactly the problem I am having I have done the same as Maureen antd morning I spent 1hr 20 mins on the phone to virgin media with them checking my computer saying it must be the website as everything else is working fine.
poole boy

[Manoverboard]

It is my belief that for those of us utilising a fibre optic link the IP can change every time the system is powered up / re-booted etc, that is certainly the case for me.
.

[Stephen]

No problem on the speed side for me. Just the occasional request to login.