Problems with Amazon

[CaroleF]

I've been having a terrible run around with Amazon. A few days ago I had an email asking me to change my password, I ignored it thinking it was Spam. Then a day or so after that I tried logging into my Amazon account using the password I've been using for ages. I couldn't log in. So eventually I clicked 'forgotten password' got sent a link with a code to put in which I did and then successfully changed the password. I logged in the next day using the new password. Today I had two emails from Amazon. The first sent me a code to change my password - I had not requested this. The second confirmed that my password had been successfully changed. So I tried logging in to my account using the new password I'd registered a couple of days ago - no, couldn't log on. So then I used the code in the first email I'd been sent today, no wouldn't do that, which I'd guessed it wouldn't seeing as I had the second email telling me the password had been successfully changed - everyone following so far!

So I then tried to contact Amazon - found you can't contact them without signing in and of course I couldn't sign in. By this time I was becoming increasingly worried about the security of my credit card details which are on the account. Eventually I resorted to Amazon's Facebook account and very quickly there was a response asking me to contact them, which I did. I got a phone number to call and asked for a call back which happened. The person making the call could speak English but with an accent, possibly a southern American accent but I could understand when she spoke slowly. She sent me an email with a link to change the password which I did and then I had to go into the security settings and change the password again, once I was on the site. I did this and since then have logged off and on again. Just now I took fright, logged on again successfully and deleted the details of the two credit cards that I had on the account so now there are no details of any credit card on my account. As we go away on Wednesday I don't want to take the risk of anything happening while we're away. I haven't received any real answer from Amazon to explain what has been happening but looking at the Amazon On line Community section it seems that they have been having problems. Has anyone else had trouble and have I done the right thing by deleting the credit cards they had on my account?

Thanks for any advice.

Carole

[Meg 50]

Sounds sensible to delete the cards. I think I might do the same

[Meg 50]

Have now done so - having got on the site w/o any problems

[CaroleF]

It really does make me wonder what's been going on. During all this mess up nothing extra has been put on my account so am grateful for that.
Carole

[Manoverboard]

If Amazon send me an e-mail to change my password then I would do so BUT no way would I do this via the e-mail's ' link ' cos that is how fraud is conducted. Best to Logon via the Amazon site ONLY.

It's standard rules to get a ' code ' when requesting a change of one's password and then to receive an e-mail to confirm the activity of changing it but also to advise that one's Account is active. This is all done automatically by the ' Robot ' which means, if done correctly, is perfectly safe.

[CaroleF]

What I found so odd was that the first time I changed it I did so by clicking on the 'Forgotten Password' in the Amazon site then had to click on the link I was sent in order to access the site in order to change it. I suppose what I should have done was once I had got onto the site, once I'd put in a new password, was what the Amazon operator got me to do - change it again. I feel easier now that they haven't got any of my credit cards on the account.

Carole

[Manoverboard]

What I found so odd was that the first time I changed it I did so by clicking on the 'Forgotten Password' in the Amazon site then had to click on the link I was sent in order to access the site in order to change it. I suppose what I should have done was once I had got onto the site, once I'd put in a new password, was what the Amazon operator got me to do - change it again. I feel easier now that they haven't got any of my credit cards on the account.

Carole

That is normal as it checks that the response is coming from your id.